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Using sales hypnosis and helping customers feel good when going through your sales process

We're Making Conversations about sales hypnosis Count!

Episode 67 - Gary Outrageous

Are you making your prospects feel good? Maybe you need to be using sales hypnosis!? Enjoy a conversation with sales trainer Gary Outrageous!

 

Making Conversations about sales hypnosis' Count podcast episode artwork

Big take-away quote from this conversation about using sales hypnosis, and using a ‘gentler’ approach to sales:

“(As a sales person) you’ve got to be over and above, more helpful, more encouraging, more for the customer, more for the client, than anyone else they get to meet in their life…”

Gary Outrageous, Making Conversations Count (January 2022)

(Hard of hearing? Transcript here).

Strapped for data? You can hear a lower-bandwidth version of the episode here.) 

What is sales hypnosis?

When you see hypnotists on television, it’s sometimes associated with the dark arts. However, this episode’s guest is all about using sales hypnosis and for a good cause. Easing the customer’s mind and helping them feel comfortable during your sales process.

As a highly experienced telemarketing trainer and expert, host Wendy Harris was all fired up by the opportunity to learn from this guest’s perspective.

After all, what better way to help her clients?

Doesn’t everyone want to be able to have more effective conversations when they’re generating business leads?

*Cough!*

👇

A picture of Wendy Harris telemarketing trainer doing her work in telemarketing

 

 

 

Exactly!

Therefore, you can probably also understand the value in having prospective new clients who not only agree to have a deeper conversation with an expert, but also feel comfortable and excited to do so!

Wendy Harris also discovers there’s a synergy between Gary’s methods, and those of previous guest, Nicky Pattinson.

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Firstly, WHY are you selling?

It’s about understanding why you’re selling, and are you doing it for the right reasons?

“So, the sales hypnosis part for me, if we just go back a bit, yeah, it is about the confidence, but it’s also about dealing with what I call “the self-harm of not hitting your target” syndrome. Everyone’s got this illusion, “If I hit the target…” Well, why hit a target? Why not just aim way past the target every single time one is set and think, “Well, that’s where I’m aiming at. And on the way is the one that they would like me to achieve. So, whether I achieve it or not, I know where I’d like to be”

The conversations around the reasons for selling struck a chord with Wendy on a personal level.

Here’s a transcript excerpt from the podcast that should help you understand that point.

Full transcript available here.

Wendy Harris: I would agree with you. For the 30-odd years that I’ve also been doing what I’ve been doing (telemarketing training and helping teams have better conversations with prospects), it has always been about, if somebody’s seriously unhappy doing the role, you’ve got to find a way to make that happy, or leave. There are only two choices really, aren’t there; there’s no ‘in the middle’. So that, to me, is looking after the person, not necessarily the business at all, although it will affect the business.

Gary Outrageous: Absolutely. For most employees, the person that hands their notice in today had given up three months ago.

Wendy Harris: I had it recently where I had somebody book a member of staff on and said, “Can you have a little chat?” I had the little chat and I went back and said, “I wouldn’t bother booking it”. I turned the work down. And they said, “No, they’re definitely doing it”, and I went, “In my mind, I think they’ve already left”. And it was like, “No, I’m going to book it and we’re going to do it”, and we did the first session. And some of the questions confirmed to me my initial thoughts. I fed back, and the second session on accountability nearly didn’t happen, because they’d handed their notice in that day. We had a ten-minute conversation for me to establish that very quickly.

Gary Outrageous: And I’ve seen so many salespeople leave organisations, normally because of one person, and it’s the sales manager. And I’ve saved people’s careers on purpose by intervening, not with the manager, but with themselves, to remind them that they change, they move on, and what’s important for them; and just to go through a few very simple mind exercises to begin to let that person not affect them, because it is, definitely. And it’s a shame.

Who is Gary Outrageous?

Gary Outrageous (Foster) – ‘the business hypnotist’ – has learned how to take lessons from different practitioners and apply them in his own way.

The sales hypnosis aspect of what he does is gentle – using people’s own comfort and awareness in any given situation to help them feel at ease when buying.

Being yourself and taking more of an interest in your customers’ needs and desires is integral to sales success.

A lot of Gary’s method has overlaps with NLP, or if you’re not familiar with it – Neuro-linguistic programming.

​

Continues below…

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An illustration of sales hypnosis

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Managed to catch the previous episode yet? Click play on the player below to listen!

What is NLP?

Neuro-linguistic programming (NLP) is a technique used to help people understand the way they think and communicate with others.

It was developed in the 1970s by Richard Bandler and John Grinder, who studied the works of Milton Erickson, Virginia Satir, and Gregory Bateson.

NLP is based on the idea that all human behaviour is learned, and that it can be changed.

Within that practice is a large leaning on story-telling, and leaving the third party needing to take an interest to learn more.

This is referred to as embedded loops.

These are literally stories that are told in a way that leaves the listener wanting more information to settle their own curiosity.

It is designed to create a desire in the other person to want to know more about what happened.

This can be used in sales to create a connection with the customer and make them more interested in what you have to say.

What does Gary Outrageous do differently?

But Gary calls these ‘cliff-hangers’.

He leaves people with a sense of anticipation, always wanting more!

This helps keep their attention focused on the conversation (and you) rather than anything else that might be going on around them.

It can also create an overall feeling of satisfaction once they have learned the answer to their question.

Gary always leaves his clients in a state of awe and gratitude, rather than uncertainty.

This leads to more people wanting to do business with you, rather than evading the subject.

If you’re a user of Linkedin, you’ll be aware of some of the flawed and unsuccessful sales tactics that are being used on the platform.

Cold pitch direct messages rarely work, and a lot of why is explained in this episode.

In order to be successful in sales, you don’t need to use any ‘tricks’.

However, it’s always helpful to have some techniques up your sleeve that can help make the process a bit smoother.

Being interested in others and taking the time to understand what they want is one of the most important things you can do.

And if you’re looking for more ways to improve your skills, why not check out this latest episode of Making Conversations Count with telemarketing trainer and expert Wendy Harris

​

​

(Full transcript here)

Check out Gary's exclusive offer to you as a loyal "Making Conversations Count" podcast listener!
An image of Gary Outrageous demonstrating his sales hypnosis technique

So, Wendy’s takeaway from the conversation in this episode about using sales hypnosis?

“I’m so delighted to introduce you to Gary Outrageous. in addition to that incredible shirt, he’s also the gentlest sales trainer we know!!

Gary and I are not strangers, in fact we regularly posted on YouTube through lockdown a little series of musings called “Waze of the Working Mind”. It was an opportunity to share our own experiences navigating the initial challenges the pandemic threw up for small business owners.

It’s not dissimilar in this conversation in this episode as Gary recalls stories from his life in sales and the additional tools he’s implemented for himself and his customers which we’ll all benefit from!”

Did you enjoy this conversation about using sales hypnosis?
Wil you now consider using sales hypnosis in your own business?

We love to hear from you.

Please do let us know your take-aways from this episode by leaving a comment at https://makingconversationscount.studio/Review-Gary-Outrageous

 

Want to carry on the conversation with Gary?

Gary’s Linkedin

Gary’s website

Gary’s Book:

 

 

 

 

“Making Conversations Count” is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.

 

Missed our previous episodes?

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Once you’ve listened, remember to leave us a review! 

 

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Full Episode Transcript - Conversation about using sales hypnosis with Gary Outrageous on "Making Conversations Count"

Title:

Making Conversations about using sales hypnosis and “the ways of sales” Count

Episode:

67

Guest:

Gary Outrageous, Sales Hypnosis Expert

 

Timestamps

00:00:00: Introduction
00:02:05: Telemarketing vs telesales
00:03:46:
Bedside manner
00:04:25: Gary’s background
00:06:27: Ericksonian hypnosis
00:10:15:
Leaving a cliffhanger
00:12:06:
Don’t let sales results affect your demeanour
00:16:04: Defining and aiming above the targets
00:17:34: Hypnosis for mental health issues
00:22:05: Body language and muscle memory
00:25:45: FUD
00:27:27: Gary’s pivotal conversation
00:34:01:
Final thoughts

 

Interview Transcription

Wendy Harris: You’re listening to Making Conversations Count with me, Wendy Harris, your host and telemarketing trainer.  In this episode, I want to introduce you to Gary Foster, also known as Gary Outrageous.  But the only thing outrageous about Gary are usually the shirts he wears, as he’s the gentlest sales trainer I know, and he’s got a particular style of sales. 

Now, Gary and I are not strangers.  In fact, we regularly posted on YouTube at the beginning of lockdown a little series of musings called Ways of the Working Mind.  It was an opportunity to share our own experiences of navigating the initial challenges the pandemic threw up for small business owners like ourselves.  It’s not dissimilar in this conversation today, as Gary recalls stories from his life in sales and the additional tools he’s implemented for himself and his customers.

So, it gives me great pleasure to have Gary on the show.  We’re going to be Making Conversations about The Ways of Sales Count.

What’s new, Wendy Woo?  Well, we’ve got a couple of shoutouts this week, one from Jo who said she thinks that she has 64 menopausal symptoms, not 32, following listening to Bev Thorogood’s episode.  And Dawn commented that she found it really helpful to listen to the menopausal episode, because she asked her husband to listen and he’s since added it to the HR roster as a point of reference for them.  It’s all about bringing you different perspectives and stories from different experts that we hope will help you to carry on those conversations with the guests and with your own community after listening to the show.

Talking about expertise, with Gary today, he talks about sales.  And I introduced myself as a telemarketing trainer, so I thought it was an opportunity for me to be able to mention the different between telemarketing and telesales.  Telemarketing is as in the title really.  It’s marketing by telephone.  It’s where you’re looking to introduce and qualify with a new client.

Telesales, on the other hand, is sales by telephone, and generally that’s account management and repeat orders, and that’s where you start to get into cross-selling, up-selling and down-selling.  So, I hope that that’s cleared up what telemarketing is and what telesales is.  We’ll be bringing you more tips in future episodes.  But now, let’s get back to the ways of sales with Gary.

You’re not my first hypnotherapist, or somebody with hypnosis in their title; you’re not the first that has done sales; you’re not the first that has done marketing.  Everybody brings a fresh perspective, and it’s like putting the diamond together and seeing all the different facets.  It’s the one that you can’t see that’s going to be the one that unlocks the ideas and thinking for you.

Gary Outrageous: True, yeah.  Well even now, I know that whilst you and I have chatted, my unconscious mind is working away, so there might even be examples that I hadn’t even thought of pop up, number one; and number two, it will encourage me maybe to look at things when we finish our conversations, because it’s Making Conversations Count, isn’t it?  And, that’s what I’ve always looked at.

Interestingly, and I’ll add this in because it’s popped up, during my exam, you had to send a tape in pretending you were hypnotising a client for weight loss; and basically, it was to root out all the people that weren’t suitable to see people. 

Wendy Harris: That bedside manner test?

Gary Outrageous: Yeah, and the ability to use your voice, use your commands, use your suggestions in a very logical, very professional way and not to sound weird and whacky, because there’s many out there that do sound weird and whacky in this game, unless their clients are weird and whacky and then that’s all right.

Wendy Harris: Yes, it’s that personality matching, isn’t it?

Gary Outrageous: Yeah.  So, I found out that I could actually show salespeople how to use hypnosis to increase their sales by accident again, because I was speaking at Ragdale Hall, and I was one of their guest speakers.  The story for that is too elongated, but I just managed to get on the speaking circuit there and I was so pleased, Wendy, because they paid you £25 every time you spoke, and I thought that was a lot of money then, and I was so happy.  This is it, you see, when you don’t know what other speakers are getting, you’re really happy, but that’s like a placebo.

Wendy Harris: And money is just an exchange of energy, I’m learning that.

Gary Outrageous: It is.  And the more energy you exchange, the more money you receive, is that right?  So, a woman came up to me, she said, “My partner’s company is having a sales conference.  Would you be free to speak at it?”  I said, “Well, why not?”  It just happened to be one of Simon Heseltine’s companies.  I said, “Yeah, come on then”.  We’re going along, meeting this chap, I said, “Well, what would you like me to do?”  He said, “Well, just do what you did at Ragdale”, “Well, fair enough then”.

So, I pulled out four bits of paper and that was my presentation.  And I went through some of the mysteries of hypnosis, then I cleared the room of any misconceptions, I said, “Look, this is how it really works”, and I just demonstrated live with two or three people in the room, not scripted.  However, as a hypnotherapist, you get used to spotting the highly neurotic person you don’t want in front of you, you leave them to one side.

They came up to me and said, “That’s brilliant.  Do you think we can actually apply it to our sales?”  I said, “Yeah, course you can, it will be ever so easy.  In fact, you’ll notice that every time you do it, it just gets easier and easier.  In fact, I’ll tell you what, how about next Thursday, maybe about 10.00am or 10.15am, whichever’s good for you, I call you, you call me, we’ve got cards and you tell me how your sales have improved just by thinking every day and every way, ‘My sales are increasing’; is that a deal?”  We shook hands and he said, “Yeah, it’s a deal”.  “All right, see you”.

So, that was just a classic hypnotic phrase used, totally without any classic induction or “close your eyes” or any slow, smooth —

Wendy Harris: No showboating?

Gary Outrageous: No, no showboating, none whatsoever.  I think Erickson was the guy that picked up Ericksonian hypnosis, where he would put in conversation.  But even he didn’t showboat, but he would alter his speech patterns.  But maybe that’s because he was recovering from polio, and all sorts of things, I don’t know.  But what I do know is that I think we’re taught just to practise it and practise it, and I would listen, I would watch.  I would watch people that were really good and selling, and I’d sit with them.

I think told you that at one point, I went into car sales for a while so I could actually apply the knowledge.  Strangely enough, I was at the top of the board within a short period of time.  And they always said, “It was just a lucky start”.  I said, “You’re right, fair enough, don’t worry about it, it’s very lucky”.  I wasn’t going to tell them what I was doing, was I? 

Later on, I moved to another dealer, because there were a couple of things I wanted to achieve and do, because now it’s just straightforward Gary Foster sales hypnosis, doing the stuff I loved.  I wanted to teach other salespeople what I did, without them knowing I was teaching them, and I would measure their result and then I would get testimonials from them.

There were two characters in particular that were so different in their approach, when I left the other dealership.  The fellow I was working with was a classic shark.  So, for those people in the business, they know that what a shark does and says is two separate things often.  So, this was his bottom line when I first met him, “I never pinch deals off other salespeople”.  It was as overt as that, and you can see what I was doing, I was shaking my head from side to side.  So, I nodded my head and said, “You know what, I totally disagree with what you’re saying”.  There was a strange smile on his face.  And he was, he was trying to shark me for the first few times.

I pulled him to one side and I said, “Look, I can show you a great way to earn a whole lot of money, but you might not want to learn at the moment”, and just walked off.  Then he kept coming up to my desk and I said, “No, I don’t think you’re ready yet”.  Then, eventually I’d spoke with the directors and it’s the first time that I’d seen a director with tears in their eyes.  I thought, I’m going to have to move on now, I’ve done what I set out to do.  He said, “Anytime, if you want to…” and I said, “Yeah, I know, I really appreciate it”.

This salesman came up to me and says, “What am I going to do?”  I said, “What do you mean?”  “Well, you’re going”.  I said, “Well, let’s think about what you’ve picked up from me”, and I went through a few of the things.  So for example, the classic one, and I’ll use it in a retail sense of hypnosis, when someone walks onto a forecourt, the worst thing to do is to do the classic, “Hi, hello”, and all that, because they’ll get that everywhere else.  The best thing to do is to always identify, “Oh, I can see you’re standing on the forecourt.  I imagine you’ve come to look maybe at one or two cars or get some information.  Just out of interest, which one was it for you?”

Wendy Harris: There’s nothing like stating the bloody obvious either, is there, as well?  Nicky Pattinson talks about this, and she calls it “trans-phraseology”.

Gary Outrageous: Oh, really?

Wendy Harris: Yeah, there’s actually a scientific term.  In fact, you and Nicky would get on absolutely fantastically.  And it is that when you go into somewhere, that you’re already prepared to shun that greeting, because you know it’s coming.  It’s like the, “Have a nice day”, at McDonald’s; people have stopped listen.  So, you’ve got to almost disrupt that conversation to get their attention.

Gary Outrageous: Yeah, disrupt it and where possible, be yourself in a very professional, kind and gentle way to people.  It’s not difficult.  The amount of people that would say to me, “It’s been such a pleasure dealing with you”, “Oh, why’s that?”  Then they tell me their war stories, “Oh, okay, thanks”.  Anyone listening, find out how your customer bought from someone else, this is a classic one, and do the same to them.  That’s it!

I remember asking one guy ages ago, I said to him, because he was very, very methodical, I said, “I’ve got a feeling”, and really that was not the bed word to use with him, but I wanted to use with it, because he wasn’t into feelings, “I’ve got a feeling you’ve got a system you buy, is that right?”  He said, “Yes, Gary.  I have five steps I go through”, and he did that with his hand.  I said, “Really?”  I said, “With those five steps, where are we on the five steps at the moment?”  He said, “I’m at number three with you at the moment, Gary”.  “Oh, okay.  So that I know I’m in tune with you, can we go through the steps in your time, not mine, what has to happen to go to step four and step five?” and he told me.

About two weeks later, he was ready for step five, and he called into the office and someone else answered and tried to take over the deal, and I was hearing it out of the corner of my — I knew who it was!  And he said to this particular guy, “No, Gary knows, I’m at step number five.  If you tell him, I’ll be down tomorrow at 9.30am”.  The guy was called Mike and he put the phone down and he looked at me and said, “Tell me, what’s step number five?”  I said, “You’ll find out tomorrow”, and walked away.

Wendy Harris: At 9.30am.

Gary Outrageous: It’s like a movie, isn’t it?  To be continued!  Do you know, that’s a cliffhanger.  That’s why they call them cliffhangers.  I think that that, used in a sales process, is magic.  You know, you go so far in a presentation and go, “You know, we’ll come to that later on”.  A lot of the NLP classical trained people will know it’s all about embedded loops, and I just know it’s a cliffhanger, and I love them, absolutely.  Of course, sales hypnosis for me is also helping the salesperson feel good about themselves, and this is vital I think, whether they get a sale or not.

Wendy Harris: Yes, this confidence, isn’t it; this permission to not sell something to every single person that you speak to?

Gary Outrageous: Yeah, and whether they buy or not is not going to dictate how I feel about myself.  The amount of times I’ve said that to customers, I’ve said, “Whether you decide to buy or not, I’ll tell you this right now, will have no bearing on how happy I feel.  So, I’m going to put it back to you now, is that okay?”

Wendy Harris: There’s so many factors, aren’t there, when it comes to somebody buying?  As a buyer, rather than somebody selling, I know that there are so many conditions that have got to be met, timing has got to be right, and sometimes — I’ll give you an example of this this week.

I had to go shopping for a major purchase, I needed a laptop for my daughter, because she’s doing her GCSEs and the one she’s got is really not fit for purpose anymore.  So, we went and I knew that the price was higher in the one shop, the branded shop, and then there was a department store where they’d got an offer on.

So, we went into the department store and there was nobody around to talk to.  It was tumbleweed in there.  And I was trying to get somebody’s attention, there was nobody there.  So, I was reading all the gumpf, because I thought, “Well, we’ve just booked to go into the brand store now in 15 minutes.  At least have a bit of a fresh idea about what it is that they’re going to try and tell me, how they’re going to steer me in terms of cost, and what I need and whether it’s going to be the right need”, and this is how we prepared ourselves.

So, we went into that shop and we just said, “Can you price match it?” and they said, “Yes”.  And even though it had a year less warranty, we still made that purchase in that store when we could have got a better deal, only a year’s warranty, in the other shop.  And that was just because there was no human intervention to change that decision.

Gary Outrageous: That’s right.  So, the human intervention might have encouraged or influenced you to buy them as well as the product, the way they interacted with you, yeah.

Wendy Harris: Absolutely.

Gary Outrageous: There’s a lot of classical stuff that whenever I get asked to talk about sales hypnosis or talk about selling things, I often think, “There’s not a great deal more you can add to it”.  There’s different angles, which is what you’ve covered, and I think that’s brilliant; but a lot of the old stuff where people are saying, the “why you” first.  The amount of times I’ve had people say, “I really want to buy from you, Gary”, and the price isn’t right.

I mean, I had one guy, he was £2,500 over his budget.  He couldn’t justify buying from me and he was gutted.  Seriously, there were tears in his eyes and he said, “Because you’ve looked after me so well”.  In the end I said to him, “Look, I really appreciate that and whether you buy it from me or not, remember, that won’t dictate my happiness”.  He said, “Yeah, I know, that makes it even worse for me”.  I said, “Why?”  He said, “Because you just looked after me so much”.

If I could encourage any salesperson, you’ve got to be over and above, more helpful, more encouraging, more for the customer, more for the client than anyone else they get to meet in their life.  And of course, bringing in the sales closes the — you’ve got to ask someone for the order.  There are many ways you can ask, “So, do you want it?”

Wendy Harris: “How many do you want then?  Oh, sorry, you only came in for one car, didn’t you?”

Gary Outrageous: Not unusual, “You can tell me whilst we’re chatting, is there anyone else that’s looking to buy a car today, in your family and friends?”  They say, “Why’s that?”  “Well, you know, the more the merrier.  Let’s see if we can get some even extra special deals for you”.  “Really?”.  I said, “Look, my grandma told me one thing”, the said, “What?”  “If you don’t ask, the answer’s always no”, and a little smile at the end of it.  But that’s the question.  A lot of salespeople are afraid to ask, they stumble over the price. 

So, the hypnosis part for me, if we just go back a bit, yeah, it is about the confidence, but it’s also about dealing with what I call “the self-harm of not hitting your target” syndrome.  Everyone’s got this illusion, “If I hit the target…”  Well, why hit a target?  Why not just aim way past the target every single time one is set and think, “Well, that’s where I’m aiming at.  And on the way is the one that they would like me to achieve.  So, whether I achieve it or not, I know where I’d like to be”.

Wendy Harris: Yeah, who’s the target for?

Gary Outrageous: Monetary-wise, in business, that’s not unusual.  Okay, so get this, Wendy.

Wendy Harris: It’s a Tom Jones moment coming, I can tell!

Gary Outrageous: Nearly!  I’ll get my ukulele out if you’re not careful.  So, in the last hour on the last day, I closed a deal.  But not only that, I closed a deal that achieved the monthly gross profit bonus for everyone.  A classic car trade, they didn’t want to identify that, did they, because I was leaving!  So I thought, “Well, a bit of hypnosis, you could have come on in here”, so I sent a lovely little email out to all the directors saying, “What a wonderful, amazing experience it’s been, what a blast.  In the last hour on the last day, here I go, closed the last deal and to hit this and hit that!  I can’t wait to see it flow into my bank account, guys, looking forward to it very much”.

Within two minutes gone by, from one of the directors, “We look forward to sending it to you too!”  But that’s only through hypnosis.  So, no matter where I’m at, it’s about checking in the mental state, because mental health is really, really a hot topic at the moment; but it’s not been for me.  Since I’ve been involved in hypnotherapy and hypnosis and all the work I’ve done for over 32 years, that’s always been part of my mind.  Definitely, no matter who I’m working with, whether it’s a salesperson, sportsperson.

Wendy Harris: Do you think it’s just because it’s got a label now?

Gary Outrageous: Yes, spot on.

Wendy Harris: Because, I actually would agree with you, that for the 30-odd years that I’ve also been doing what I’ve been doing, it has always been about, if somebody’s seriously unhappy doing the role, you’ve got to find a way to make that happy, or leave.  There are only two choices really, aren’t there; there’s no “in the middle”.  So that, to me, is looking after the person, not necessarily the business at all, although it will affect the business.

Gary Outrageous: Absolutely.  For most employees, the person that hands their notice in today had given up three months ago.

Wendy Harris: I had it recently where I had somebody book a member of staff on and said, “Can you have a little chat?”  I had the little chat and I went back and said, “I wouldn’t bother booking it”.  I turned the work down.  And they said, “No, they’re definitely doing it”, and I went, “In my mind, I think they’ve already left”.  And it was like, “No, I’m going to book it and we’re going to do it”, and we did the first session.  And some of the questions confirmed to me my initial thoughts.  I fed back, and the second session on accountability nearly didn’t happen, because they’d handed their notice in that day.  We had a ten-minute conversation for me to establish that very quickly.

Gary Outrageous: And I’ve seen so many salespeople leave organisations, normally because of one person, and it’s the sales manager.  And I’ve saved people’s careers on purpose by intervening, not with the manager, but with themselves, to remind them that they change, they move on, and what’s important for them; and just to go through a few very simple mind exercises to begin to let that person not affect them, because it is, definitely.  And it’s a shame.

Wendy Harris: It’s the one thing that’s always going to happen, isn’t it, that there’s going to often, you know, I hear myself saying to my daughter, “There are going to be things that you have to do that you don’t like.  There are going to be people in your life that you’re not going to really want to have in your life.  But unfortunately, it’s not a perfect world, there’s no such thing”.

Gary Outrageous: There’s not.

Wendy Harris: So, you’ve got to remember that whilst that might feel like a difficult situation today and for a short time, it’s not forever.

Gary Outrageous: Yeah, and the faster the better.  Make your decisions as fast as you can, because you’re right, because you said there were two choices.

Wendy Harris: Make the change or leave.

Gary Outrageous: The third one that I might fit in with that, that I’ve come across, is that they stay, they don’t make the change and they become absolutely bitter people, and it’s the company’s responsibility, where possible, to try and encourage those people to move on, move them out the way, because they just because dead wood, they become like a toxic virus.

Wendy Harris: It does affect the whole culture, doesn’t it?

Gary Outrageous: Yeah, and I don’t want to sound harsh in any shape or form, but then sometimes life is harsh and there’s a reason why we say, “Come back, dead wood”, because it allows growth to happen.

Wendy Harris: I read something earlier today, and I hadn’t realised that I’d cottoned on to it, because it was something that actually was just about to go off screen and I just saw these two lines, and it was, “Let it go before it kills you, even though it’s killing you to let it go”, or it was something along those lines.

Gary Outrageous: Yeah, good point.

Wendy Harris: Yeah, I was like, “Why did I have to see that today?”  Obviously, that was why.

Gary Outrageous: Your unconscious mind is working, definitely.

Wendy Harris: Always, always. 

Gary Outrageous: Good job you haven’t got to say to me, “Ply me with light suggestions”, counting down from that lovely ten!  But some people count up from one to ten when they want them to go under.  That just doesn’t feel right to me.  That’s weird, that, “I want to count up from one to ten and you’ll go deeper and deeper”, I go, “Really?”  And I’ve had the intellects tell me, “It’s about confusion, Gary”.  I go, “Yeah, I’m that confused, I don’t want to enter into the hypnosis.  Make it simple, make it easy”.

I can remember seeing someone trying to demonstrate rapid hypnosis in front of room full of hypnotherapists, and he was a hypnotherapist.  As soon as he started, I thought, “Do you know, she’s going to fight against every single word he says”, because everything that he was saying was in total opposite to her body language and everything.  I thought, “Can he not see what I’m seeing?”  Interesting that, isn’t it?  We can often see from the outside.  He tried to force it, and he told her it was her fault as well.

So, she went off stage thinking, you can imagine, “I can’t be hypnotised”, at a hypnotherapy conference.  I thought, “No, I can’t have that”.  So, I made sure I did have a chat and said, “It’s all about horses for courses, isn’t it, really?”  She said, “Yeah, I thought so”.  I said, “I shall demonstrate how I would have done it, if you were sitting in front of me, but I’m guessing that you didn’t feel comfortable with the suggestions, his tone of voice and the way he was looking at you, the way he was sitting”.  She goes, “Yeah, how do you know?” and I said, “I don’t know, I was just guessing”.

Wendy Harris: I have this tell, apparently.  My family have started to take the mickey out of me.  I’m watching the television and there’s something going on, and I’m sitting there watching it, and apparently, I nod.  I sit there and I’m agreeing with the television and they go, “Look, she’s done it again, she’s doing it again!”  I’m like, “What, what?”  I’m getting quite conscious of the fact that I’m sitting there just nodding my head at the telly.

Gary Outrageous: Again, that is hypnosis in action, the matching and mirroring of the body language, just gently nodding your head for a “yes”.  “So, what you’re telling me, it’s something you’d like to go ahead with today then, is that right?”  Just a gentle nod and a little smile.  Smiles really do closes more deals than grimaces.  I can’t understand why people don’t smile more; it’s difficult!  You know if you yawn, someone else will pick that yawn up, won’t they?  So, there’s something about smiling.

Babies do it when we walk by them, don’t they?  If you put a big smile on your face, they just light up.  I want someone smiling when they say yes when I’ve offered them a deal.

Wendy Harris: There’s less energy used when you smile, even though I have to say, at the end of days like today, when I’ve been having really lovely chats with people, and I’m just smiling and I’m happy, my face is exhausted at the end of the day.

Gary Outrageous: It will be.

Wendy Harris: I sit there like that, “Urgh!”  But to frown all day long, gosh, yeah.

Gary Outrageous: It takes effort, it really does.  Some people are really good at it, I have complemented them a few times.

Wendy Harris: It’s a good job that we’re smilers, Gary, it’s a good job we’re smilers.

Gary Outrageous: Yeah!  Well, I use the F-word with a lot of clients, and that’s “fascinated”.  I say, “I’m fascinated how you don’t look so pleased about something which I thought you would be”, and then smile again and they go, “Well, what do you mean?”  I say, “Well, we’ve just done a session and it’s going to change your life and you still look a bit like you’ve sucked on a wasp, what’s going on?”  Because, I think that’s really important. 

When I’m doing a lot of hypnotherapy to help clients change their state, I have to see some sort of physical change in front of me, because there was an old law of hypnosis that, when a suggestion takes root in the subconscious part of your mind, it will be re-enacted in the motor action of the body.

Wendy Harris: Muscle memory.

Gary Outrageous: Well, more than that.

Wendy Harris: More than that, but yeah.

Gary Outrageous: To be re-enacted.  So for example, you can say to some people, “Have you ever sucked on a lemon?” and they go, “Yeah”.  I say, “Could you imagine doing that right now, you’ve just sliced one open, a big chunk in your mouth.  Bite onto it, what’s it like?”  Some people will say, “I can actually feel it at the back of my neck, Gary” and I’ll go, “Yeah, but there’s no lemon in your mouth, apart from the one in your mind that you’ve created”. 

That’s a demonstration of a suggestion that takes root in the subconscious.  It’s the taking root in the subconscious part of your mind, so it’s re-enacted in the motor action of your body.  I love the phrase FUD, and that’s where you bring in a bit of Fear, Uncertainty and Doubt in the conversation.

Wendy Harris: Yeah, I think sometimes it’s worth poking the bear, isn’t it?  I think you can sometimes gauge a commitment as well from a reaction, because if it is something that they’re going to be doing, they’ll quickly defend that you’re wrong, they like to prove you wrong, and it’s like you’ve just crashed their poker face, isn’t it, then?

Gary Outrageous: Yeah, and I let them do that, because I want them to be right every single time.  I’m happy to be wrong.  As long as they’re right and they spend the money, no problem at all!

26:35 – 27:27

Wendy Harris: Everybody that comes on the show, I ask them to think about a moment, a conversation that they had.

Gary Outrageous: There’s so many at this point in the conversation when you’re asking me to share a conversation.  Yeah, okay, it will be my friend, Peter.  I call him my friend, because I did work with him over 12 years.  I consulted with his business, he hired me to train their salespeople, and I just got to like him.  A couple of years ago, he passed away, but the conversation that I do remember was two days before he did depart.

I’d arrived at his house and his wife opened the door and she said, “Gary, I’ve been ringing you all morning to say Peter’s not very well”.  So I said, “Okay, I’ll drive back home if you want”.  They live down near Watford and I’d driven all the way down from Leicester.  She said, “No, come in for a cup of tea, okay”.  I said, “It sounds like he’s not feeling too good then?”  She said, “No, he’s really down, but there’s your tea, I’ll just pop up and say hello to Peter to let him know that you’ve called to say hello to him”.  “Okay, all right”.

Five minutes passed and I’m just sitting there enjoying my tea.  This particular guy had helped me in my business in so many different ways just with his little side comments, that’s all.  She comes down the stairs with a smile on her face and I said, “Are you all right?”  She said, “Yeah.  Pop up, he wants a chat with you”.  I said, “Okay”.  So, I walked up, not knowing what I was going to see”.

So, I walked in, big smile, he says, “Hello, Gary.  Come and sit down” and the conversation that got to me was this, “I’ve had an idea”.  “I thought you had.  That’s why you asked me to come up, is that right?”  “Yes”, and he’d become very animated.  He had his notepad and he’d scrawl on it and he said, “I want to speak with –” and he named the person at his business, “because he’s not doing this, this and this.  Could you just have a word with him for me please, Gary, because then it will make me feel better knowing that you’ll be speaking with him?”  I said, “Absolutely”.

When I walked away from there, how did that change my life?  First of all, Peter was consistent right to the very end.  He had a phrase and it would be, “When others talk about it, I do it”.  That would be repeated at every conference he would sit at.  Think of Steven Spielberg, this short guy with a beard, that was Peter, very short-ish guy, but with a fierce, fierce manner about him, especially with that business and how things had to be done right.

So, I was left with reminding myself, “If you’re going to say you’re going to do it, do it, and make sure that you do it the right way”.  So, that notepad, literally on his death bed, taught me that.

Wendy Harris: Sounds like he was as much a mentor as a friend as well.  I can sort of hear the respect you have.

Gary Outrageous: Yeah, in his way, massive, absolute massive.  I mean, the amount of times I would visit the business and we’d go down to the greasy spoon café for lunch.  He went to this particular one, very loyal to this one, a very loyal person to others that he felt loyal to.  So, he could have gone anywhere to have lunch, literally anywhere, but no, we had to go to Jeff’s.  And Jeff was an amazing chef as well.  He was great at finding diamonds, Peter was, he’d find people all over the place.

I remember walking in and having lunch with him and he said, “Right, I’m going to give you some advice now”, and that’s how he mentored, and I said, “Okay then, Peter”.  “I’ve been thinking about you and your business”, and that means he has been thinking.  “I reckon you should get the cash upfront when you do your programmes”.  I said, “Great idea”, because I’d always run it where the business was a month in arrears.  I said, “What, including you?”  He went, “Not me!”

Wendy Harris: “It was my idea!”

Gary Outrageous: That’s it, exactly.  I said, “No, it was your idea, Peter”.  In fact, we had a gentlemen’s agreement that we shook on for 12 years.  I’d done all sorts of different work within his organisation.  For the last three years of our relationship, I wasn’t working for him, but I’d go down regularly and see him, and if he ever needed any help or advice, of course I would happily help, because there was a massive relationship there.  He never took advantage of that, and he would always be very clear on it.  Anything that would have a cost to me, he would make sure that I was remunerated immediately.

So, yes, as a mentor, he set his business up at a similar time to Alan Sugar, and they used to trade with each other.  He said, “Oh, yeah, I remember dealing with him”, and that was it.  He didn’t lament about it, it was just a memory that would pop into his mind.  Everything was a deal in Peter’s mind, he wanted a deal, and he said to me, “That doesn’t mean the price, Gary, it’s a deal”, and I’d say, “What do you mean by that?” and he’d go through what he meant by a deal.  So, yeah, I picked up an immense amount, definitely. 

The first time I met him, he took me to a trade show in a beautiful Mercedes soft-top, and when we were driving back he said, “This was my first house!”  I said, “What, Peter?”  He said, “When I sold my first house, I bought this car!”  And he reminded me of Rod Stewart, because I remember him listening to Rod Stewart’s autobiography, and that’s what Rod used to do.  If we wanted to buy a house, he’d have a concert.  If he wanted to buy a swimming pool, he’d have another concert.  That’s how this guy’s mind worked.

Wendy Harris: That’s interesting, because that’s a little bit like goalsetting now, isn’t it?  We set these goals and sometimes we stop ourselves from reaching the goal, because we think there are no more goals after that.  It’s a big enough goal that we like the climb, need the climb; but in actual fact, if you just got there, you’d find yourself another adventure waiting?

Gary Outrageous: Yeah, we had a chat about goalsetting.  He says, “I don’t believe in that rubbish”.  I said, “Really, Peter, why’s that?”  “No, I don’t do anything like that at all”, “Oh, okay.  So, remember when you told me about the Mercedes?”  He said, “Yeah”, I said, “What popped in your mind when you decided that’s what you were going to spend your money on, when you sold your first house?”  He went, “Oh, yeah, good point”.  Then during our conversation he just went, “Yeah, I do goalset.  Right, all my team are going to start setting goals tomorrow!”

Wendy Harris: But it’s because we can often speak in tongues and a different language, different words meaning the same things, and that translation can be lost, yeah.  Gosh, no, it’s really good to catch up with you, it’s been too long.  You know we could chew the fat for a lot longer, but it’s been absolutely amazing for us to share.

I know that you’ve given us some bits and pieces to stick on the website for people to find out more about you.  Carry on the conversation with Gary on any of the points that you want that you’ve heard us talking about today.

Gary Outrageous: Absolutely.  If any of your listeners either totally disagree with what I’ve said and want to have a good old debate, I’m happy to do that.  If any of the listeners want to pop onto Zoom so we can have a good old natter, happy to do that.  I’m here to support what you’re doing, because I truly believe in that spreading the word.  And if what I’ve said today, what I’ve shared today has stimulated some of the listeners to maybe explore, to experiment, to have a play with it, it would be great to hear from them.

Hey, listen, if they choose to buy some of my products or not, remember, that won’t make me happy in any shape or form, I’m happy already.

Wendy Harris: That’s not going to change your state?

Gary Outrageous: No, it’s not going to change me.

Wendy Harris: That’s fabulous, yeah.

Gary Outrageous: I’ve put together what I feel is just a few small, little nuggets that I think that they’ll appreciate.

Wendy Harris: Fantastic, thank you.  I do hope that you took away a few ideas, tips, tricks, advice to think about in your own situation from the conversation that I had with Gary.  He’s a great guest and of course, because I’ve gotten to know Gary over time and we’ve had quite a few conversations, I really thought that there was going to be value for you to be able to hear from his perspective, and when two heads get together, often something magical can happen.

I’d like to know what the main thing is that you took away from the conversation, and drop me a line in the studio, following the links on your social platforms.  Now, next time, we’re going to be getting all those digital tools out of the toolbox, and we’re going to be joined by the fabulous Lorraine Ball.

 

 

HOW TO CONTINUE MAKING CONVERSATIONS COUNT…

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paula senior YMCA

Episode 1 – Paula Senior

In our first episode, we speak to Paula Senior from the YMCA. Paula is a fund-raising officer and is currently preparing for the annual Sleepout to raise much needed funds for the night shelter, how covid has stretched them to the limits and how they have risen above the challenges faced by the homeless.

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Nat schooler

Episode 2 – Nat Schooler

Can one conversation really influence where you are driven? Nat Schooler

Influence marketeer Nat Schooler joins Wendy as they chat about how important it is to produce strategic content online. Nat spends his time podcasting, writing, and driving across foreign continents for fun. However, their conversation quickly turns to the importance of building relationships with the people you want to work with. Nat places trust as the highest asset everyone should nurture.

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Azam Mamujee M Cubed Tax specialist

Episode 3 – Azam Mamujee

In this episode, Wendy is joined by Managing Partner, Azam Mamujee a tax specialist with a voice of velvet.

Azam agrees that conversations count however he explains how numbers can tell a much more powerful story. He has a catchphrase “Give Azam the facts, I’ll save you the Tax”.

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Episode 4 – Jenny Procter

Jenny Procter – Bondfield Marketing

Making Conversations about Marketing for Introverts Count

Let us introduce you to Jenny Procter, a marketing consultant and self-proclaimed introvert.

Jenny writes PR and communications for B2B clients and has her own podcast show, and she discusses issues around running her own business as an entrepreneur.

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Episode 5 – Andrew Deighton

Andrew Deighton – Team Coaching. Making Conversations about Teams Count. We are joined by Andrew Deighton today, who helps build and develop high-performing teams through strategy and processes in today’s remote working world.

Wendy has worked with Andrew in a second business through mentoring and knows firsthand how his advice relates to many aspects of running a business.

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Episode 6 – Nicky Pattinson

Nicky Pattinson – Leading Sales Authority & Public Speaker. Making Conversations about Personality Count. Nicky Pattinson speaks the Truth in all she does! A northern lass who traded on the markets at the beginning of her career, similarly to your host. Now, Nicky has a best-selling book “Email: Don’t Get Deleted” and her own YouTube channel NICKYPTV.

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Episode 7 – Buckso Dhillon-Wooley

Buckso Dhillon-Wooley – Actress, Speaker & Business Coach. Making Conversations about Self-Belief Count. A true diamond, Buckso is very much aligned with herself and the many facets of her own personality.
As an actor, speaker and coach her mission in life is to help people connect with their higher self.
Being aligned with yourself on a spiritual, physical and emotional level allows you to shine brighter in everything you touch.
Buckso Dillon-Whooley is a well known Actress, who has starred in Disney’s recent remake of Aladdin and is a long-standing actor on Coronation Street with appearances on many UK TV shows.

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James Daniel Copywriter

Episode 8 – James Daniel

James Daniel – Copywriter
Making Conversations about Copywriting Count
Joining us in this episode is copywriter James Daniel.
He describes himself as ‘That old guy who writes copy – you know, the beardy one with glasses.’
We should point out there could be other old guys with beards and glasses out there!
It’s easy to like James’ style of writing because he’s a conversationalist who realizes that people don’t speak geek or tech.

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Henny Maltby Digital marketing agency

Episode 9 – Henny Maltby

Henny Maltby – Digital Marketing Agency, Pink Elephant Media. Making Conversations about Digital Marketing Count. When the Pandemic hit in early 2020, Henny Maltby turned to her husband as they both realised their business was going to change forever. Offering online marketing to large corporate businesses who cut budgets left a hole to fill. By opening the conversation up with local businesses, it was obvious what the next chapter would be for them at Pink Elephant Media…

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Kim Walsh Phillips

Episode 10 – Kim Walsh Phillips

Kim Walsh Phillips owns Powerful Professionals, a business that helps empower entrepreneurs to turn clicks into cash and identifying the superpowers in others so they can fly high. Kim is an expert in social selling strategy.

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Amelia Thorpe Wellbeing coach

Episode 11 – Amelia Thorpe

Amelia Thorpe – Mental Health Wellbeing Coach. Making Conversations about Mental Wealth Count. Meet Amelia Thorpe, founder of Wellbeing 360, who talks to Wendy about how important it is to give equal priority to our mental and physical health. Listening to Amelia’s story will bring a beacon of hope that we can all take charge of our own conversations which will give us back the control that slips sometimes when times are tough. Amelia is a wellbeing counsellor.

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Episode 12 – John Attridge

John Attridge – Guiding Businesses to Reach their Full Potential by Tapping into Spare Capacity

Making Conversations about Capacity Count. John Attridge, owner of BBX turns spare capacity into value for many businesses. When you listen to John you just know there is a bigger story to this guy as his accent gives it away!
John has successfully built a business network and community to help people fill spare capacity and exchange services. It is a brilliant concept and if you’ve not come across it before yet in touch with me and I’ll tell you more. Using the BBX community helped my own business through the lockdown and has provided such a lot of support and new relationships.

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Clara Wilcox return to work coaching for parents

Episode 13 – Clara Wilcox

Clara Wilcox runs The Balance Collective, Specialising in Return to Work Coaching for Parents. Making Conversations about Returning to Work Count! This is a conversation that every Mum will resonate with, juggling home and work is not simply a balancing act but a superpower!

Clara recognized through her own personal journey that the right support for Mum’s returning to work was only available from the employer’s point of view. This causes a biased approach and is not always helpful in an emotive decision-making process.

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Episode 14 – Dr Ivan Misner

In this episode, Ivan and Wendy explore how conversation is the foundation of all growth and learning. How times have changed, looking back and also predicting our future generations experiences, yet communication will still be the underpin even it how that looks has changed.

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Janine Coombes marketing coach

Episode 15 – Janine Coombes

Google has recognised this lady as the #1 marketing coach and her video series mixes humour with key messages, it is the lovely Janine Coombes. Janine is a marketing coach for personal brands.
In this episode, Janine and Wendy share how using the right language influences the conversations we have and how it affects our results.

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Lizzie Butler presentations coach

Episode 16 – Lizzie Butler

Making conversations about presentations count! Delighted to introduce Lizzie Butler, owner of LB Communications, who met Wendy at a local online networking event and immediately hit it off. Lizzie helps you to grow your business through personal development training and how to achieve brilliant communication.

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Jem hills inspirational speaker

Episode 17 – Jem Hills

Making conversations about Bullying count. Jem Hills is an inspirational speaker, trainer & performance coach.
Talking to Wendy in this episode is ex-marine Jem Hills who you might find it hard to believe was affected by bullying and a lack of confidence. As a release Jem discovered Northern dancing and practiced as a bedroom activity that later led to an accidental release of freestyle dancing at a competition. The dancing-built resilience and the foundations for the training to complete the Mud Run and onto his Elite Special Forces career.

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Peter howard graphic design

Episode 18 – Peter Howard

Peter Howard runs a design studio that is ranked in the top 100 in the country and was responsible for the WAG brand. Having known Peter and his team for many years, Wendy has heard lots of his stories but knew there would be one she had not heard before.

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Taz Thornton & Asha Clearwater business coaches

Episode 19 – Taz Thornton & Asha Clearwater

Making conversations about partnerships count. In a Making Conversations Count first, we are joined by two dynamic guests in this episode. Both Taz & Asha provide business coach services in different areas. Joining Wendy chatting about all the elements that make up a great debate. You are not going to want to miss the observations with Taz Thornton and Asha Clearwater around questioning, opinions, debate and discernment that makes for wonderful colourful conversations.

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Vicki Carroll O'Neill

Episode 20 – Vicki Carroll (formerly O’Neill)

Vicki works with entrepreneurs, small business owners and executive leaders who are stuck in their business and need someone as a partner to coach them to their next level of success. Vicki offers growth marketing consultant advice, strategy plans & also organises in-house marketing teams.

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Episode 21 – Heidi Medina

This episode contains one of our most important conversations, so we’re definitely going to make it count!
Wendy Harris brings Heidi Medina into the conversation today, who opens up the conversation about abuse she has encountered.
She’s a Linkedin expert and business coach who is the exact opposite of the classic ‘my way or the highway’.
Whether you meet Heidi online or in person she is the same.

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Niraj Kapur online sales coach

Episode 22 – Niraj Kapur

In this episode, Wendy is joined by Online Sales Coach Niraj Kapur from “Everybody works in Sales” a business that helps companies with their sales processes.

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Episode 23 – Steve Judge

A life-changing accident that almost claimed a life but actually birthed a mindset shift.  Making conversations about speaking count!

Imagine losing your limbs in an accident.

That’s a real human test.

Most people would fall into one of two camps.

Feel the loss, and struggle to overcome it, before essentially accepting your ‘job lot’ and just becoming a bit angry.

Many would. And they’d be forgiven.

Then there are others, who would not let it defeat them, or define them.

Steve Judge is definitely in the latter of the two camps.

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Nikolas Venios the ideas agency

Episode 24 – Nik Venios

We reflect on how this business man helped his poorly mother solve a household challenge which led to a career of making conversations about ideas and innovation count. We will all eventually lose our parents. Sadly, it’s a part of life. Not many of us have to suffer that loss at the tender age of just six. We couldn’t think of a nicer guy to help us with our goal of making conversations about ideas count. Truly, if anyone can hold a conversation about ideas, it’s Nik Venios of the Ideas Agency. Did you know that NASA has a genius test? During this episode, you’ll find out all about this, and the fascinating stats surrounding it.

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Episode 25 – Jonny Cooper

Most business owners hate marketing. That’s probably because they don’t understand it. Someone who does get marketing is Jonny Cooper, and even he can’t stand it! In fact, he despises it so much, he built a business around it. Welcome to Jonny Hates Marketing! This week we’re making conversations about messaging count. Messaging is so important to get correct. Your entire marketing voice depends on it. That’s why you need to listen very carefully to Jonny Cooper.

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Episode 26 – Wendy Harris

Wendy Harris is an expert telemarketer, who has years worth of experience in cold-calling and doing it right. Now a podcast host, Wendy shares her story and how she became an advocate for making conversations count!

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Episode 27 – Will Polston

Making conversations about wealth….and Clubhouse….count! Paying it forward. Acting from a position of generosity and giving within the law of reciprocity. We’re talking to Will Polston.

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Episode 28 – Ray Blakney

Making conversations about language count… Ray Blakney is the CEO And founder of online language school Live Lingua. Can you speak another language other than your native tongue? Wendy admitted to the “Making Conversations Count” team that she doesn’t, and we can’t help but feel she’s definitely not alone.

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Episode 29 – Mandy Ward

Mandy Ward is a book mentor, helping people to write their own books under the company ‘Write my book’. Mandy is also an author herself, including the popular children’s book ‘The Cuddle Monster’.

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Sarah Townsend copywriter survival skills for freelancers

Episode 30 – Sarah Townsend

Sarah Townsend is a freelance copywriter and best-selling author of the book ‘survival skills for freelancers’. In this episode, we discuss the importance of conversations in the freelance world, and how things can lead to many opportunities…

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Paul Furlong visual branding advertiser videographer

Episode 31 – Paul Furlong

Paul Furlong is part of Opus Media, producing TV advertising, videos, and photographs for businesses. He knows a thing or two about visual branding, and is considered a advertising guru!

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Masami Sato founder B1G1

Episode 32 – Masami Sato

Masami Sato set up the B1G1 initiative. Helping businesses to do good by giving back. When was the last time you gave, freely Not for tax reasons. And not because you felt awkward at a raffle. We could all always do more.

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Ann Hobbs Forward thinking publishing

Episode 33 – Ann Hobbs

Ann Hobbs helps people to self-publish their books with Forward Thinking Publishing. She is also a coach and author of her book ‘Kick ass your life’, helping people to push through adversity.

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Kim-Adele Platts Career development coach

Episode 34 – Kim-Adele Platts

Kim-Adele Platts, Career Development Coach. Making Conversations about Leadership Count! If you don’t believe in yourself how do you expect others to? This was a question and topic that surfaced during this powerful and insightful conversation with Kim-Adele Platts.

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Marina Hauer branding specialist for coaches

Episode 35 – Marina Hauer

Marina Hauer is a branding specialist for independent coaches. Are you using three different brand ‘voices’ in your marketing efforts? We’re making conversations about branding count!

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David Smith MBE paralympian

Episode 36 – David Smith

David Smith MBE is a Paralympian in the sport Boccia. Do you know what Boccia is? David tells you in this episode all about the most inclusive Paralympian sport that helps people with their independence.

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Graham Nash accountant

Episode 37 – Graham Nash

Graham Nash, BusinessWise Accountants, has worked in many fields over the years and the one common denominator has been helping business turnaround.

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Ian Genius sales coach

Episode 38 – Ian Genius

Ian Genius is the sales coach to help you gain confidence in sales. His Ingenious technique helps clients see the value of your best package to COMMAND a higher price.

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Jennie Erikson voice over artist

Episode 39 – Jennie Eriksen

Jennie Eriksen is a voice over artist, her company name is Lovely Voice. She helps her intended listener to learn by being able to bring characters to life.

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Stella Da Silva employability trainer

Episode 40 – Stella Da Silva

Stella Da Silva talks about vocations in this episode, as a specialist employability trainer she shares her insider knowledge.
What skills do you need to be employable?

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Hypnotist Jonathan Chase

Episode 41 – Jonathan Chase

Look into my eyes! You will feel very sleepy! You guessed it, we’re having one of our many conversations that count with hypnosis star Jonathan Chase.

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Brynne Tillman social sales link

Episode 42 – Brynne Tillman

Brynne Tillman is a social selling expert. Her company ‘Social Sales Link’ teaches the importance of connection for selling on LinkedIn and other platforms.

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Ruth Driscoll

Episode 43 – Ruth Driscoll

Ruth Driscoll supports people through toxic relationships. Her company the ‘life liberator’ takes her personal experiences to help others.

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Rob Begg mindset coach

Episode 44 – Rob Begg

Rob Begg is a results based mindset coach to business leaders & teams. In this episode, he talks about your ego and self-limiting beliefs many of us hold.

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Dan Knowlton video advertising

Episode 45 – Dan Knowlton

Dan Knowlton and his brother Lloyd run Knowlton – a social media and video advertising company who create unique, funny content to stop the scroll.

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Sudhir Kumar

Episode 46 – Sudhir Kumar

Sudhir Kumar is an expert in social selling to grow your business, he’s written a book ‘Being Human: Marketing & Social Selling in a Digital World’.

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Episode 47 – Ann Page

Ann Page is a lawyer who helps other lawyers with her courses. She teaches valuable business skills and teaches the importance of avoiding jargon.

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Joe Chatham networking

Episode 48 – Joe Chatham

Joe Chatham set up USA 500. It’s an exclusive member-based organization focusing on sharing his expertise in marketing relationships and networking.

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Larry Long Jnr

Episode 49 – Larry Long Jnr

Larry Long Jnr is a sales coach that helps give people, teams, and organizations the motivation to go from good to great.

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pete cann laughter man

Episode 50 – Pete Cann

Larry Long Jnr is a sales coach that helps give people, teams, and organizations the motivation to go from good to great.

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Hear what people are saying about the show

I love this podcast. The guests you have on all bring something new to the conversation and definitely thought-provoking.

Sometimes this means I change something I do, or something I would say, and other times it’s a real opportunity for reflection.

Thanks for sharing your guests with us Wendy, the podcasts are brilliant.

Paula Senior

I always enjoy listening to Wendy’s Making Conversations Count podcast and admire her talent for drawing out people’s stories and getting to the heart of things for finding out what makes them tick.

We all have pivotal moments and Wendy manages to find the right parts, showcasing the reasons why someone is who they are.

It’s those details that we connect to and come to more understanding of why people do what they do.

Heidi Medina

Love this podcast series. It’s a great idea to have a theme of ‘pivotal conversations’ and the variety of guests from massively different backgrounds keeps it fresh and interesting.

Wendy is a natural host and makes people feel at ease to share their stories.

Andrew Deighton

If you never want to miss an episode, subscribe to our newsletter.

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Get in touch

High Hollow, Trabboch,

Mauchline, KA5 5HX

Email us

admin@makingconversationscount.com

Call us

07977 995654

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Copywriting & Web Build Design by Meghan Downs www.meghandowns.co.uk
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