When they ask you answer – so you can ensure your customers get questions taken care of by you, not your competition!
Address the 'elephant in the room' with your website's marketing
Do you have all your customers’ questions answered?
You’ll be wanting to listen to this episode if you can’t answer that question definitively!
We’re making conversations about them asking count, with Marcus Sheridan (author of “They Ask You Answer”) Episode 78!
The ‘pool guy’ joins us to talk all things website marketing.
Big take-away quote from this conversation about how when they ask you answer to ensure a good customer relationship:
“It’s not until we’re really serious about spending our money on something that we start to wonder, all right, how could this go wrong?
How could this blow up in my face?
What could be the drawbacks? What could be the negatives?
We don’t ask those things unless we actually want the thing”
Marcus Sheridan, Making Conversations Count – (April 2022)
(Hard of hearing? Transcript here).
Strapped for data? You can hear a lower-bandwidth version of the episode here.)
Open and honest website marketing
Have you ever had a conversation with a company where they just didn’t seem to want to be open and honest with you?
In this episode of “Making Conversations Count,” Marcus Sheridan discusses how companies can avoid making conversations suck.
He explains how many businesses try to hide information from their customers rather than being transparent with them on their websites.
This is a huge mistake, and Marcus caused a movement in marketing when he released his book “They Ask You Answer” in 2016.
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Using decades of knowledge and experience, Wendy can help you get the results you want, quickly.
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The philosophy of “TAYA”, the history of Marcus Sheridan and the reason why he can teach you to be better at the internet
Marcus Sheridan has been something of a marketing hero of hers ever since she bought the book and covered it with post-it notes and her personal scribbles.
What is “They Ask, You Answer”?
“They Ask, You Answer” is a game-changing marketing book written by Marcus Sheridan and published in 2016.
The book acts as a guide to putting together a better website.
It covers how you should be ready to answer any questions the customer has.
It also talks you through how companies are not so good at the internet and how you should not follow their lead when it comes to various aspects such as negativity and pricing.
Marcus pours shame on brands who don’t give people the complete picture around their services and products on their website.
“They’re gone because they’ve been vetting us and they said, I’m not satiated, I’m not satisfied.
I’m going to go elsewhere.
So it goes back to is this your philosophy or is your philosophy we’re going to be selective in what we’re willing to answer, even though we know our customers want to know it’s one or the other.
You literally can’t have both.”
He also exposes how they make it hard for customers to find the information on costs and shortcomings too.
Who is Marcus Sheridan?
Marcus Sheridan is a marketing expert and the author of They Ask, You Answer. He is best known for his work in the area of content marketing, and he has spoken to audiences all over the world about how to create and distribute content that attracts customers.
In 2016, Marcus released his disruptive book “They Ask, You Answer”, which quickly became a bestseller.
The book is based on the philosophy of TAYA which highlights the benefits of four main pillars in marketing;
Marcus believes these are the key to successful marketing in the age of the internet.
Since releasing his book, Marcus has become a highly sought-after keynote speaker, sharing his wisdom with forward-thinking corporations who want to embrace the TAYA philosophy.
The elephant in the room!
Let’s talk about that notorious elephant in the room!
They Ask, You Answer is about understanding the importance of addressing good ol’ Nellie!
When customers ask for the truth about your products and services, you need to be ready to offer it.
They want to know you’re not just good, but also transparent, authentic, trustworthy and authoritative (as mentioned above).
They’re asking you questions online before they’ve even walked through the door of your establishment, picked up the phone to call you, or dropped you an email.
Do you really think people won’t find out the shortcomings of your business from somebody else?
Don’t make them go digging for it!
They will find out eventually – so be sure that when they do get there, all of their doubts are removed by those four pillars we talked about.
Once again, the key to this is transparency, authenticity, trustworthiness and authority.
Watch the episode promo!
Managed to catch the previous episode yet? Click play on the player below to listen!
Start with a pencil
As Marcus explains, there’s a really fundamental thing you have to execute as you’re preparing to integrate “They Ask You Answer” into your marketing.
You need to know exactly what they’re asking in the first place!
“All the questions that you’ve received over the years about your product or your service, any question that you know, somebody’s searching online right now, if you were buying your product or your service, what would you type into that little box called Google?
Write all of them down.”
So what would your questions be?
Perhaps you could start with some simple ones.
- How do I know if this product is for me?
- What are the specs of the product?
- What’s the warranty?
- Where can I buy it?
- How does it work?
The conversation that counted for Marcus
Marcus Sheridan would not be Marcus Sheridan if he didn’t in some way flip the format on its head.
And the conversation that counted for Marcus is doing exactly that.
Listen to learn how the conversation involves Jim Collins, singular laser focus and hedgehogs!…
This episode of Making Conversations Count in which Marcus Sheridan shares how to answer them when they ask covers a lot of ground.
With the help of Marcus Sheridan, you’ll learn:
- The importance of talking about the elephant in the room
- Why ‘TAYA’ (They Ask You Answer) philosophy works so well
- The things people worry about when making a purchase
- Why even the wealthiest purchasers still need to know your pricing
So, Wendy’s takeaway from the conversation in this episode about “They Ask You Answer” with Marcus Sheridan?…
“The ‘They Ask You Answer’ (TAYA) philosophy is based on the belief that customers are always looking for information online before they make a purchase.
They want to know as much as possible about the product or service before they buy, so businesses need to be transparent and provide that information on their website.
TAYA helps businesses answer customer questions quickly and effectively, which builds trust and increases sales.
There’s no way of getting around it.
If you won’t tell your customers what they want to know, your competitors will.
And once you’ve lost them, it’s hard to get them back!
Get in touch with Marcus
Please do let us know your take-aways from this episode by leaving a comment at https://makingconversationscount.studio/Review-Marcus-Sheridan
New to this site? Learn more about Making Conversations Count podcast:
“Making Conversations Count” is a podcast from WAG Associates founder and telemarketing trainer Wendy Harris.
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Dynamic read-along transcript
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Click this box to read the full Episode Transcript - Conversation around etiquette and manners - "Making Conversations Count"
You’ll read about:
Blaine and his TEDx Talk (1m02s)
Chief Results Officer? (3m47s)
Observations of business owners and entrepreneurs who struggle with results (12m19s)
Change doesn’t happen quickly enough but stick at it because it’s worth it! (23m25s)
Blaines’s conversation that counts (30m13s)
Blaine and his TEDx Talk (1m02s)
We all have these little idiosyncrasies that we like to hang on to... 21 seconds... an hour. If I was to say to my daughter, you've got all day to tie to your bedroom, guess what? It takes her all day to tidy her bedroom. So it's got to be the same in business. If you tell me I've only got 20 minutes to do something, I'll get it done with spare time!
Yes. Everything from when people argue for the limitations they get to keep them, to it's the lens that you look through that actually creates your life. So I call it the lens of the future, but that is so key. And then finding practical ways to program the subconscious mind to help you. Right. I did a TEDx Talk where I asked people to change the unlock screen on their phone. And so now, for years, I've been getting great feedback from people saying that made a big difference in their life. So whatever you're trying to bring about, you put that on your unlock screen. You can also have your family stuff, and then you can make a customized image. But many people have nothing. They have, like, the default unlock screen, which is interesting, but you see that screen, you unlock your phone 60 to 150 times a day. So it's a real strong way to keep putting what you want to bring about, what you think about what you bring about. It's a way to program that subconscious, but it's super powerful, and you're so right. That how you see it creates the reality. And if people get that, that's a big breakthrough.
Confession time. I did the unlock screen on my phone, and it was a picture of myself in actual fact, when I felt that I looked the best, I was slimmer, no Covid pounds. And it has been working because initially I was looking at it and thinking, this is I really don't like this. But it has had an impact. It's changed with what I eat, the what I drink, the getting up and moving more. So I'd say to anybody, just give it a try!
Yeah. Agreed. A lot of this stuff is self evident. Just try it for a little while. And you may not see it consciously, but your subconscious mind is still seeing it. And maybe you change it. Maybe you turn it to the side or you add some words to it. You can also kind of mix it up. I like to mix mine up every couple of weeks, but it's having the same core thing on there,
Chief Results Officer? (3m47s)
No, it is interesting. So what got you to become the chief Results officer then, Blaine?
So, for me, there were two moments of dawning comprehension where the world changes almost on a single thought. And for me, the first one came in college. I went to Purdue University in West Lafayette, Indiana, and I've always been kind of maybe like you and the listeners. I've been a little bit of a seeker, a seeker of knowledge. How can I do better? What could I do better? And so I saw this ad for an audio cassette tape. So I'm kind of dating myself. This was back in the 80s, but when I went to college and I sent away for this audio cassette, which was an abridged version of "Think and Grow Rich", it was actually this guy Earl Nightingale reading "Think and Grow Rich". And I got that audio tape, and then I subsequently purchased the book, and I realised there that "Think and Grow Rich". Now, the book is about Think and Grow Rich, but the riches can be anything. It could be financial, he talks about that, but it could be harmonious relationships, your health. And that's where this concept of what you think about you bring about. That was where I first got that. And I realized, now, wait a second, I'm in a lot more control than I realized. And I had a lot of success because of that initial reading of that book. And actually, I met my wife. We've been married 30 years, so I met her.
Yes. That was kind of the first thing that started me on the journey there and started kind of taking control of myself a little bit more. But then the big change, the big dawning comprehension moment number two. I came back from a business trip, my degree's in computer science, I was working as a software engineer, and I came back from this long business trip, and my son Beau, he was one year old, and he was, like, giving me the cold shoulder when I came back. And I said, hey, Beth, what's going on? What's wrong with Beau here? And she said, well, you were gone so long, he kind of forgot who you were. And I was like, what? I mean, that hit me emotionally pretty hard at night. And I realized when I was a kid, I'd come home to an empty house. Both my parents worked. And so that night I had this moment of dawning comprehension, and I made a clarifying decision. Now, when you make a clarifying decision, it kind of like, cuts out a lot of other decisions, cuts out a lot of noise and really focuses you almost like a laser on one thing. And that decision was that I was going to be a work from home dad. And so it took me a year. It took me a year to get there because we were kind of conservative and wanted to save up enough money and have living expenses in the bank. But anyway, a year later, my wife said, if you can make more on your side hustle thing, whatever you're doing here from home, and you make more money at that than you do from the job or even the same, then you can go, you can cut away the job. So I did that. So it took me a year, but I did that and I left my job. And that was 27 years ago. And so for the last 27 years, I've been working from home, running businesses that really have no daily operations. So I've been able to do a lot of self development and that's what led me on the course to become the Chief Results Officer. I started helping people. I created a company called Selfluence, which is really kind of the art and science of influencing yourself. But more than that, it's the power that you already have to influence yourself. You don't need any special software, you don't have to buy anything else. You have it all kind of within you. And I started helping a lot of mastermind groups and they said, hey, you're helping us get results every week. We're going to call you the Chief Results Officer. I'm like. Oh, I like that. So I like the title. I took the title and then I went to the US Patent Office and I registered the title. So now I can say I'm America's only Chief Results officer. But anyway, I've been doing that and I think that's why I'm here. I think God has me on the planet to help people take control of their lives by taking control of themselves. So that's what I've been doing. Now, pretty much 27 years from home, kids are out of the nest now, so I have a lot more time to serve clients than I did before, but I really do enjoy it.
What a benefit for Beau, really? And gosh, we say this so often on this show is that there are things that you can do that can help and aid us, but ultimately it comes back to self. It doesn't matter. So you're saying that you decided to do something. Reminds me of Rob Begg who's a past guest as well. He's also a mindset expert and he says if you decide, you've also got to commit and that's effectively what you've done. So there's a lot of entrepreneurs out there that I think they decide that they're going to work for themselves, but they don't commit. Do you see that it goes hand in hand?
I do. And I think there's a third component, and that is the action right there. There's a famous joke. Three birds are sitting on a tree, one decides to fly off. How many birds are left? And the audience typically says two, but no three. One made a decision, but they didn't fly off, they didn't take the action right. So I think what you think about, you bring about that. It's a combination of you make the decision right, and then you need to commit to that decision, but your commitment shows up in action. And so it's the action steps you take that kind of determine if it's real or not. And I will say that many decisions and desires kind of die on the vine because they're not strong enough for that person. And you can tell they're not strong enough if they don't want to wake up early, stay up late, and really put the action behind it. Right? And that's where you see the people really begin to move forward, because it's even taking the action. Even if you're going in the wrong direction, at least you're moving. They say you can't steer a parked car. You got to be moving. You got to take action. And it's in the action that really you kind of learn more about it, and then it can either grow, or you might realize that you're heading in the wrong direction. But that's okay, because it's in the knowing of where you're going. That's the fun part. And I like to tell people, you can't change your destination overnight, but you can change your direction. So if you figure out where you want to go, you can point in that direction and then start to move there. But in turning and facing, like, whatever it is you really want in life, you're going to feel the energy chemically. You're going to get excited about it, you're going to feel it.
It's a bit like stepping out into the sunshine, isn't it, and feeling it on your face. It is that much of an impact. But that's great course correction, isn't it? If we have these navigation systems built in, we are also tied to the magnetic force. So why do you think we have moved away so far from what comes naturally to us? Blaine, what's your take on that?
When you can get back to these core things? It feels good, it feels right. But today, more so than any time in the history of the world, is that there are so many distractions, and the level of distractions are so high. And everybody that I know has one of these, which is a smartphone, a cell phone. And so that can be like the greatest tool of productivity or the most evil distraction machine known to man or woman. For me, it's the level of distractions number one, and the loss of think time. That would probably be number two. Of time where you are... it's almost like more shower time, where there's no phones, there's no electronics, there's no outside world. People need more of that. I tell them, your phone has airplane mode. That's not just for airplanes. You can use it during the week, too. But I think lack of Think Time and distractions are the two things that pull you away, maybe even from who you are, who you want to be, your self development. So switching, that is possible, right? So switching, removing distractions. Right. So my family isn't super happy about it, but I've removed all the rings. Dings and dings. My phone never rings. If I'm expecting a call, maybe I'll look for that. But typically, I never answer the phone, and I've really cut down the distractions, number one. And then number two is I put a lot of think time back into my day and into my life and I think that makes a big difference.
Observations of business owners and entrepreneurs who struggle with results (12m19s)
What's your observation then, Blaine, of working with entrepreneurs and business owners that are struggling with that productivity and getting the results that they need? What's the first place that you sort of get them to be doing something slightly different?
I serve primarily business owners and the number one problem is overwhelm. Too many things to do and they're typically a day behind or more than a day behind things. And so what I like to do is first of all, show them that there is something to go after and I call it a day ahead. And so I like to take entrepreneurs from being a day behind to just being behind to being caught up, to being ahead to being a day ahead. And there is this thing, I call it the day ahead lifestyle which I live most days now, not every day, but most days I'm a day ahead. So when I wake up there may be some appointments like this podcast, but all the to-do's are done. Like I have no to-do's for the day and I'm working on tomorrow's to-do's. And so this concept of moving into that just first of all know that it's possible to be a day ahead. And my wife is back in school now getting a master's degree and she likes to be a week or two weeks ahead on homework and other things so you can get there. But the first thing is you've got to handle the overwhelm. And so typically what I see that works the best is to do some kind of a mind dump of all these things that you have to do. Now if you just do a mind dump alone, you're going to be more overwhelmed but guide them through. So get out a piece of paper and start to write down what are all the things that are top of mind. They're swimming around, oh, I've got to do this for this client or I got to do that. I've got these appointments, I've got to do this with the products, whatever it is. You have all these things swimming around and write all those things down and spend at least 15 minutes doing that and then take maybe a five minute break and then come back, maybe go a little bit deeper. Also, sometimes I provide a lot of prompts, a lot of questions to kind of pull more and more stuff out of your head and get it on paper. So the last time I did that in a big way, I ended up with 453 items on my list.
Super overwhelming. Look out. Yikes. But the key is that you must immediately process the list. So it's in the immediate processing of the list that the overwhelm begins to subside. Because what I mean by processing the list is that you put an end next to things you can do now, something that takes less than five minutes. If it's a bigger project, I also say, look, why don't you write to the right of it? What's the next step on that? It might just be scheduled meeting with so and so, send somebody an email, something that's quick and fast. But you write an N next to those things that you can do now, and then you write an S next to things that need to be scheduled. They need to be done in the next, let's say, a week or so. And then D is next to things that you can delegate, you can give to someone else. Not that you're going to do it, but you could do it. It's possible to delegate. And then L, which should be the most used letter of all, stands for later. And those are things that are not pressing, let's say, in this week. Now, sometimes people do it just for the day. Like, what am I going to do today? Some people might do it for a month or a quarter. But one of those things that you can let go a little bit, you can put on the later list. And most of the time, like out of my 400, I don't know, probably 300, something of those were later items. But they're out of my head now and they're on paper. And then what happens is then you go after you take maybe 30 minutes and do a bunch of the Ns, get a little... start winning the battle of the brain chemicals, get the dopamine going, the serotonin, you're getting stuff done, you're moving forward. Then the bigger ones, you schedule those into your calendar, maybe you see what the next small step is again, win early, win often. And that starts to get them out of the overwhelm and get them into kind of high value, productive action. That's one thing I do. The other thing is that all entrepreneurs and business owners, most people, want to compress time. And so I do have a framework called the 30 Minutes Hour. It's how to get an hour's worth of stuff done in just 30 minutes. So sometimes I walk them through that framework as well, because if they can compress time, they're winning.
Yeah, there's a lot about what you've said there that comes back to feeling in control of the situation, isn't it? And thinking is just energy, isn't it? You've got all these thoughts and they're just randomly popping in and out of your attention span... by putting them down on paper makes perfect sense because you can look and it not take up your attention of worrying about it because you've already decided how you're going to do something with it. Is it next? Is it later? Is it a big thing? But it frees your energy up to be laser focused on the tasks that you really do need to do. And there's just that feeling of striking off things off your list, isn't there? That satisfaction of done that, done that... the fact that you've gotten to the end of a list is an achievement itself. But getting into the habit of doing that on a daily basis, that's got to be where the results are coming from.
Yes, you're exactly right about those open loops and all that thing that's swimming around in your head that you have to keep remembering, right? And when you get rid of those things now you've got some more room, some more capacity and you even feel better, like you said. And then also you're right about the checking off the list. A lot of times I'll ask business owners, have you ever done something and it's not on your list but you write it on your list so you could check it off? We've all kind of done that. But that gives us the dopamine that like physically shows up. You get a little square of dopamine in your brain and it feels good. Your body, your mind, it wants you to get stuff done, right? So it rewards that. So you are right. And a lot of it is how you think and what you think about you bring about and how you think makes all the difference and actually changes your reality. I call it the lens of the future. But how you say or say to yourself or how you think the prediction of the future is going to go, that is what you're going to end up creating, right? So the story I like to tell about that is let's say that I say, Wendy, look, I'm sorry but today is going to be one of the worst days of your life. And so then you go out and you're like, I don't know if Blaine's right or not. And then you're almost hit by a car and you say, wow, look, Blaine was right. I was almost hit by the car and you're shaking and you're like, oh my, what else is going to happen? And physically, brain chemical wise and physically, you get scared and you kind of get small and you're worried about the rest of the day right? Now if the same morning I said to you, Wendy, today is going to be one of the best days of your life. You're looking through a different lens but the same thing happens. You're almost hit by the car and you go, well Blaine was right. I was saved. Like, why was I saved? God still has something for me to do on this planet. I'm still here. And then you're exuberant. Now there's a little fear from the accident almost happening but right out of that you come up and you're not down, you're up. And the brain chemicals and your physiology is all like, this is a great day, what else is going to happen? Great. And so the same circumstances happened, but you created the reality based on the lens that you're looking through, and that is some of the biggest brain science and discoveries that are happening now is that you create that world based on that lens. So have you found that to be true in your...
Yeah, all the time. For me it comes down to language and it can be habitual. It's conditioned what we pick up from other people. You know that saying of who you surround yourself with, if that's negative, then that brings you down. I'm a positive kind of person in the main and it's hard if you're the only positive person sort of bringing the negative people up as well. So yeah, for me it's an energy thing. Everything is around energy and if you use the wrong language, it's like saying, oh, I nearly got hit by a car, but Blaine said it was a good day. You go, my luck was in and yet, it's got absolutely nothing to do with that. So it reminds me a little bit of the Matrix movie series that literally you can design the life that you want. How badly do you want it?
Yeah, agreed. And you're right about the people you hang around with. And I'm all for helping people, but I don't like maybe a third of the time I can be around people that are, let's say, at a lower frequency and have issues and I want to help them. And then a third of the time I like to be around people kind of my own energy level. And then another third of the time though, I want that higher energy. Right. I want to be kind of like you said, moving up and it can be tough. The other thing is if you're stuck in that lower energy or in that I call it head trash...
It's a good term.
Yeah, everybody has head trash. Now, my head trash, because I do a lot of things, is small and it's in the corner, but it's still there. And actually I do this thing called a mind shower every morning to kind of take the head trash out. But I like to tell people who are stuck with a lot of head trash that the solution to pollution is dilution. So if you ever see like if there's a liquid, a dark liquid in a beaker, the more clear water they add, it'll get less and less and less and less and soon it will be clear. What I find is the ratio is different for everybody. Like I need maybe a five to one ratio. So if I have 1 hour around negative people and bad things, I need 5 hours of positive. I got to pour in the positive to dilute down that negative. But realize that it is a bit of a battle, but like you said, what are you pouring in? Who are the people you around? What are you listening to? What are you watching? What foods are you eating? That all has energy and vibration, too. So you can really pour in so much of the higher vibration stuff that it does begin to minimize and kind of there's this little point where it'll flip over and you'll feel like you're in control of those thoughts rather than those thoughts and that negativity being in charge of you.
Change doesn’t happen quickly enough but stick at it because it’s worth it! (23m25s)
And you're right, really. That energy, the dark water into the clear, that's like recharging a battery, isn't it? When you need to go and find some positive to sort of just, you know... and I would say that people give up too soon. You can be adding clear water in and adding positivity into that dark water. And it could just be that you're just frustrated that the change is not happening quick enough. Please just stick at it because it's worth it.
Yeah, it is worth it. And realize that there's some people that will pour the dark ink back in the water, right? So you have to start to guard the inputs of your life, guard the inputs of your brain and your body. Because sometimes people don't even mean to do it. It's unconscious to them, but they are negative towards you or low energy.. so yeah keep pouring the positive and keep pouring it in big doses. I remember my favorite mentor is this guy Jim Rohn... I don't know if you remember...
Yeah, I know Jim Rohn.
Yeah, he's my favorite guy. I got to meet him and host him at an event one time and for him, he had this series, it's called The Power of Ambition, which I listened to on audio cassettes. Again, back to the dating myself. But I listened to that program 50 times in a row because I was at a point in my life where that's what I needed and I could finish the sentences of that program, but that's what I needed. That's what I needed to really get through some tough times. I mentioned before that I broke free from my job. But if you realize at that point we had a one year old son, I had a 50 hours week job and I started two other businesses at the same time. I mean, my marriage almost didn't make it through that year. So now we made it through that year and many others. But there are times where you got to lean into something, leaning into a mentor or whatever that positive thing is for you. But today there's so much available online and through things like Audible.com and podcasts like this, I mean, fantastic stuff that you can be pouring in that positive on a constant basis and you can do it at the same time as doing something else, right? You're driving in the car, pour in the positive. You're exercising poor in the positive, doing household chores pouring the positive. My wife and I were cleaning this weekend, and I was listening to a book on tape and just pouring in the positive.
Yeah, no, Neal, the producer, he'll be laughing at this now because he basically says, Wendy, in your world, there is no room for excuses. And there isn't really, because I understand that people can get into a position or a situation and not realize that they've gotten there, but there is always something that you can do to get yourself out of that. There are no excuses.
I like to say, when I lost my excuses, I found my results. That's a little quote I like to say. And you're right. And the other thing people need to be clear on is it's all about you compared to you, not you compared to other people. Now, if you want to change your happiness, you can compare yourself. Right. So if my ego is getting too big, then my wife can say, well, how much money does Oprah make every year? Okay? Yeah. I'm very small. But the opposite is also true, is if I'm feeling down, my wife can say, how many of your friends have no job and the freedom that you have. Right. In that comparison, you can regulate your happiness, but for your results, it is best to compare you to you. Right. Let's just better your best. And for me, this definition of success is kind of you moving towards your goal, whatever that is. So it's very personal, whatever that personal goal is. And if you find yourself in this situation, you can begin to move out of that situation and celebrate just maybe those first steps out of that situation. Right, so you're comparing yourself to you. So, yes, you can change direction overnight, and then you can begin to make measurable progress in a reasonable amount of time as compared to where you are. Right. And so, yeah, I think that's a valid point on happiness. And then also, no excuses for you getting better. Now you're human, so you're going to have bad days. That's right. But you just want to ride again, get back on the horse, ride again, and ride a little bit better. Figure out some way that you can ride a little bit better. So you go a little bit longer and you get a little bit closer to where you want to be and who you want to be.
And like you said at the very beginning, Blaine, growing rich and success is not necessarily about numbers in a bank balance. It can be how you want to live and who you want to live that with. Your reasons why.
Yes. Maslow's hierarchy of needs is there. I mean, you need a certain amount of money for food and shelter and those things, and if you're struggling there, then there's a lot of help. Right? I mean, the Internet, podcasts like this, books like Think and Grow Rich, there's a lot of resources there. But you have to take the step like you have to have the desire and then, as we said earlier, make the decision, commit to the decision, but then take some action behind that decision. Right. And when you feed the decision with action, then you're going to find out, is this really something good for me or not? And most people find that it is. And then they start moving forward. And then it's funny that when you start moving forward, it's kind of a little slow and slogging in the beginning, but as you get out of the mud and you get out of that and you start to go faster and faster and faster, typically then things start to move really fast. That's exciting as I see that in people when they adopt, say, a new habit and then all of a sudden now everything else in their life is kind of taking off.
It is just about making that start. If you make the start, you're already ahead of where you were.
Blaines’s conversation that counts (30m13s)
It seems only right, really, at this juncture, to ask you about a conversation that created a turning point for you. I've got a feeling that it may link to what you were talking about with your career change and things like that, but you might surprise me because of course I never know what's coming next.
So what was that one conversation that changed your life either for business or for personal?
It started as a conversation and changed my life. And that was actually Jim Rohn. And so Jim Rohn, a friend of mine, introduced me to Jim Rohn and then I was able to actually host him at an event I was running. And I got lucky because he had a house in the Phoenix area and this event was in Phoenix and he happened to be there. So it was very easy for him to come to this event. And so he came to that event and I got to hear him and share the stage with him. But the things that he said that evening had a big impact on me. Right. And one of the things he says is it's not what happens that determines your life future, it's what you do about what happens. And that was the beginning of kind of the lens conversation as well. But he said that, so it's not what happens that determines your life future, it's what you do about what happens. And I realized in that moment, I realized that I didn't have to worry about circumstances, the economy, the pandemics, and all these different things that's going to happen to everybody actually. But it's my response to what happens that determines the outcome of my life and my businesses. And then he went on to say the other thing he said that night was don't wish it was easier, wish you were better. And I was like, Whoa, that was big. Don't wish for less problems, wish for more wisdom. And he just got me to switch it to see that praying and begging for things to be better or easier, that was just going to fix the thing one time. If I increased my wisdom and I got better, that's going to increase everything for the rest of my life. And so that started me on a nice trajectory. But it was that conversation that night with Jim Rohn that I think led me to this course of becoming the Chief Results Officer. Now, having the time to do that with my son. Having the inputs was the "Think and Grow Rich" book. But it was that conversation that night. He also said, profits are better than wages. And I was like, oh, poof, I've got to do more of my own business. So that was it.
Wow. I know, previous guest Brad Sugars, he was influenced by Jim in a big way, and he talked about that on the show as well. Isn't it interesting, because we've already kind of touched on this, that just by switching your language out just changes the end results of what you want to be creating.
Agreed. And a couple of years ago, I read this one book called The One Thing by a guy named Keller, and in there he said and some people say different ways he says, when you argue for your limitations, you get to keep them. It was just that language right there. That's where I realized, now, wait a second, let me say that again. Let me hear that for real. When you argue for your limitations, you get to keep them. And so what happened is that was the trigger for me kind of processing my own language, right? So if I start to say, I'm too old, I'm too this, I'm too that, I can't this, I can't that, won't all that almost negative kind of self talk. And it was on big things and small things, I realized it was almost like the predefeated mind, I'm never going to try that thing, because I've just accepted that limitation. And then I started hearing that language in other people, and now I can't go anywhere without hearing people arguing for their limitations all the time. But it's gotten so good in our family or in some businesses, masterminds that I work with, they'll say, oh, now Blaine is going to say you're arguing for your limitations there. But that consciousness around what you say is so big, and that can be kind of that pivotal point in your life, is when you start to listen to and process that self talk. That's big.
Yeah. Awareness. Self awareness. It can be a real driving force... or not. Well, thank goodness for Jim Rohn. Honestly. Thank you, Blaine, for sharing your story and so many different productivity hacks that we can apply to our own business and go away. I'm going to just go and sort out my mind trash later. I got to do another dump.
And I will say, look... on the head trash. The thing that has helped me the most and my clients is really that concept of the mind shower. Meaning like most people take a physical shower every day, but how often do you take a Mind Shower where you kind of wash out your mind and take out the head trash? Now there's apps. I use an app called Headspace, kind of a meditation breathing app, but I do that every single day. And I've done that now because the app tracks like 1500 days in a row. I've done this Mind Shower, just a little thing like that. Now I like a ten minute Mind Shower, but if I don't have time, I'll do a three minute Mind Shower. But doing that, I do that first thing in the morning, every morning. And that's made a big difference because I feel like at the beginning of the day, I'm kind of taking control of my mind showering it out, cleaning it out a little bit, but then also getting that lens ready for the day to make the most from the day.
Yes, it fits with your computer science background as well. It's almost like you're defragging the system and every day just hit reset. And then that head trash writing everything down in such a big overwhelm. It's not going to be that big anymore, is it? Because you've already got a handle on it, right?
I've had an absolute blast. I know who to reach out to now when I need either some head trash or a Mind Shower. Thank you.
I have thoroughly enjoyed this and I just want to take a moment to thank you. This is not easy to put all this stuff together and put it online and you have a big results ripple, queen of conversations here. You have a big results ripple and I will bet that you are touching lives not yet born that somebody 20 or 30 years from now is going to find this stuff and it's going to make a difference. So I want to congratulate you on that and leave you with this. That the bad news. The bad news is time flies. The good news, you're the pilot. So pilot well.
Thank you. I've got to go and cry now.
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TL;dr - want the episode summarised in one paragraph, and in your own language? Here is it.
ENGLISH: “The first thing to do is what I did at my kitchen table is you brainstorm with a pencil and a piece of paper all the questions that you’ve received over the years about your product or your service, any question that you know that somebody’s searching online right now. If you were buying your product or your service, what would you type into that little box called Google? Write all of them down. Write them all down, and then ask yourself honestly, once you’re done. And by the way, if you don’t come up with at least 5200, you’re being lazy and you don’t know your industry very well. So once you’ve done this, ask yourself a simple question. How many of these are answered on my website right now? Yes, the answer will surprise you. Once you’ve done that, you know what you need to do next.”
"أول شيء أفعله ، وما فعلته على منضدة مطبخي هو أن تقوم بعصف ذهني بقلم رصاص وقطعة من الورق لجميع الأسئلة التي تلقيتها على مر السنين حول منتجك أو خدمتك ، وأي سؤال تعرفه شخص ما يبحث عبر الإنترنت الآن. إذا كنت تشتري منتجك أو خدمتك ، فماذا ستكتب في هذا المربع الصغير المسمى Google؟ اكتب كل منهم. اكتبهم جميعًا ، ثم اسأل نفسك بصراحة ، بمجرد الانتهاء - وبالمناسبة ، إذا لم تتوصل إلى 5200 على الأقل ، فأنت كسول ولا تعرف مجال عملك جيدًا - لذلك بمجرد القيام بذلك ، اسأل نفسك سؤالًا بسيطًا. كم عدد هذه الردود على موقع الويب الخاص بي الآن؟ نعم ، سوف يفاجئك الجواب. بمجرد القيام بذلك ، ستعرف ما عليك القيام به بعد ذلك ".
"'awal shay' 'afealuh , wama faealath ealaa mindadat matbakhiin hu 'an taqum bieasf dhihniin biqalam rasas waqiteat min alwaraq lijamie al'asyilat alati talaqaytuha ealaa mari alsinin hawl muntajik 'aw khidmatik , wa'ayi sual taerifuh shakhs ma yabhath eabr al'iintirnit alan. 'iidha kunt tashtari muntajak 'aw khidmatak , famadha sataktub fi hadha almurabae alsaghir almusamaa Google؟ auktub kulun minhum. aiktubhum jmyean , thuma as'al nafsak bisarahat , bimujarad aliantiha' - wabialmunasabat , 'iidha lam tatawasal 'iilaa 5200 ealaa al'aqali , fa'ant kasul wala taerif majal eamalik jydan - lidhalik bimujarad alqiam bidhalik , as'al nafsak swalan bsytan. kam eadad hadhih alrudud ealaa mawqie alwib alkhasi bi alan? naeam , sawf yufajiuk aljawabi. bimujarad alqiam bidhalik , sataerif ma ealayk alqiam bih baed dhalik ".
SPANISH: “Lo primero que hay que hacer es lo que hice en la mesa de mi cocina, hacer una lluvia de ideas con un lápiz y una hoja de papel sobre todas las preguntas que has recibido a lo largo de los años sobre tu producto o tu servicio, cualquier pregunta que sepas que alguien está haciendo”. buscando en línea ahora mismo. Si estuviera comprando su producto o su servicio, ¿qué escribiría en ese pequeño cuadro llamado Google? Escríbalo todo. Escríbalo todo y luego pregúntese honestamente, una vez que haya terminado. Y por cierto, si no obtiene al menos 5200, está siendo vago y no conoce muy bien su industria. Entonces, una vez que haya hecho esto, hágase una pregunta simple. ¿Cuántos de estos están respondidas en mi sitio web ahora mismo? Sí, la respuesta te sorprenderá. Una vez que hayas hecho eso, sabrás lo que debes hacer a continuación”.
FRENCH: “La première chose à faire est ce que j’ai fait à ma table de cuisine, c’est de réfléchir avec un crayon et un morceau de papier à toutes les questions que vous avez reçues au fil des ans à propos de votre produit ou de votre service, toute question que vous savez que quelqu’un une recherche en ligne en ce moment. Si vous achetiez votre produit ou votre service, que saisiriez-vous dans cette petite boîte appelée Google ? Notez-les tous. Notez-les tous, puis posez-vous la question honnêtement, une fois que vous avez terminé. Et d’ailleurs, si vous n’arrivez pas à trouver au moins 5200, vous êtes paresseux et vous ne connaissez pas très bien votre industrie. Alors une fois que vous avez fait cela, posez-vous une question simple. Combien de ces sont répondus sur mon site Web en ce moment? Oui, la réponse vous surprendra. Une fois que vous avez fait cela, vous savez ce que vous devez faire ensuite.”
GERMAN: „Das erste, was Sie tun müssen, ist das, was ich an meinem Küchentisch getan habe, indem Sie mit einem Bleistift und einem Blatt Papier alle Fragen zusammenstellen, die Sie im Laufe der Jahre zu Ihrem Produkt oder Ihrer Dienstleistung erhalten haben, jede Frage, von der Sie wissen, dass sie jemand hat Suchen Sie jetzt online. Wenn Sie Ihr Produkt oder Ihre Dienstleistung kaufen würden, was würden Sie in dieses kleine Kästchen namens Google eingeben? Schreiben Sie alles auf. Schreiben Sie alles auf und fragen Sie sich dann ehrlich, wenn Sie fertig sind. Und Übrigens, wenn Sie nicht auf mindestens 5200 kommen, sind Sie faul und kennen sich in Ihrer Branche nicht gut aus.Sobald Sie dies getan haben, stellen Sie sich eine einfache Frage: Wie viele davon werden gerade auf meiner Website beantwortet? Ja, die Antwort wird Sie überraschen. Wenn Sie das getan haben, wissen Sie, was Sie als nächstes tun müssen.“
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