THIS SELF HELP BOOK WAS WRITTEN FOR SMALL BUSINESS OWNERS WHO WANT TO USE THE TELEPHONE FOR MORE SALES BY WENDY HARRIS, TELEMARKETING EXPERT & TRAINER
Making Conversations Count: How to Sell over the Phone is a short and snappy self help work book that will allow the reader to understand the process of ‘Find & Speak’ using the 4R Formula to grow in confidence using the phone for business..
On release it was no surprise it became an Amazon best seller with verified reviews on how easy it was to go away and structure making calls for their business.
With plenty of questioning techniques throughout the book for the reader to apply to their own business circumstances, this self help book is a dynamite addition to anyone’s bookshelf. Make notes in the white space provided, read from cover to cover and start again. Notice how your scribbles become more legible and you’re able to go away and pick up the phone immediately. The energy and enthusiasm transfers from the page to the reader making this a must have, must recommend self help book for business.
Wendy touches on how she became a telemarketing trainer in her self help book however talks openly about much more of her life and career in a podcast episode she made to mark 6 months in podcasting. You can listen to the whole interview with guest host, Nathaniel Schooler, by clicking this link.
Self Help Book – How to Sell over the phone – Available on Amazon
Amazon 5 star Reviews
Reviewed in the United Kingdom on 21 October 2021
I had my pen and paper at the ready when I started to read Making Conversation Count. I’m a B2B business and was looking for an insightful book to help me to pick up that phone and call prospects. Ultimately this book targets those B2B conversations and relationship building. It made me think about how I structure my calls and there are some great insights into identifying what I’m trying to achieve on a monthly basis.
Thank you Wendy for writing a fabulous book
PS Your podcast is good as well
Reviewed in the United Kingdom on 5 December 2020
I received my copy of Making Conversation Count and I read it that day! It’s geared for B2B conversations and relationship building, however, despite being B2C, it’s still made me think about how I structure my calls and there are some great insights into identifying what I’m trying to achieve on a monthly basis for a telemarketing campaign. Just a selection of great bits for me:
Solutions selling.
Only concentrate on the mediums that work.
It is important to do what is promised and follow up.
The constant contact tactic is to not let 90 days go by before you try again.
Video testimonials.
Remember: there are more customers than you van ever serve… And, not every customer will be willing to consider a different supplier.
Always keep a glass of water on your desk.
…a treat… reward yourself.
Do not be shy in asking whether they know someone who might be interested.
Look after your customers and they will look after you.
Reviewed in the United Kingdom on 27 March 2021
Just finished your book Wendy. It was really focussing and got me thinking more about my total lack of marketing. I’ve definitely got to start setting aside time for it and actually doing it. I’ve often found marketing a bit deflating and avoided it for that reason. The way you explain this and help to manage the expectation without taking it as a hit to confidence was very helpful. Lots of gems of wisdom to digest. The kind of book you can re read every now and again to clarify goals.
