Episode 47 - Ann Page

Should you avoid using jargon in your business conversations? We're making conversations about jargon count!

Ann Page, Yorkshire Courses for Lawyers

Making Conversations about Jargon Count!

ann page lawyer

After heading up the legal department of the Co-Operative Bank, today’s guest transformed her skillset to helping the law industry become more approachable.

Solicitors speak the language of the law which is full of jargon and we’ve all thought it, ‘what does that actually mean?’

This is where Ann Page has dedicated her career in training over 7000 lawyers in leadership, management and interpersonal skills both in the UK and internationally.

Her book ‘Business Skills? Don’t be daft I’m a Lawyer!’ is endorsed by Managing Partners of regional branches of The Law Society and is packed with insightful observations.

But Ann’s path to becoming a lawyer was not a simple one and in retrospect that part of our conversation is intriguing…

Listen to other episodes on your favourite platform…

Full Episode Transcript

INTERVIEW TRANSCRIPT 

Making Conversations Count – Episode Forty-Seven

September 9th 2021

Wendy Harris & Ann Page

 

Timestamps

00:00:00: Introduction
00:01:47 Business Skills, Don’t be Daft I’m a Lawyer
00:03:14: Trainees have to be invested
00:05:12: Make it relevant
00:07:06: Bad habits
00:08:46: Seek first to understand
00:10:45: Five wives and one husband
00:13:52: Hate being sold to
00:15:32: Relatable and real life not jargon
00:17:51: Ann’s pivotal conversation
00:20:48: Passionate chain reaction
00:23:27: Final conversation

Wendy Harris: Does your business use jargon?  If it does, are you using it when you’re addressing your customers?  If you are, you could be turning them off.  No one wants to admit they don’t understand what they’re being told or feel comfortable asking for it to be explained.  In this episode we are joined by Ann Page, who has trained over 7,000 lawyers in her time and that wasn’t her obvious career choice, as she explains.  Let’s get onto making conversations about jargon count.

What’s new Wendy Woo?  Well, remember that top secret opportunity?  Well, I’ve planned and posed questions to a dragon.  I was so excited to be selected and you can share what happened with me by following the hashtag #diaryofaconversationqueen.  Hopefully that will give you a clue too.

I’ve received this review from Drehan in Buckhurst Hill, “Hi Wendy, I had a listen to Jem Hills.  Wow, what a great episode, I absolutely loved it, especially the part about the dancing and that’s something that just clicked in his mind saying he was actually good at something.  He has really come a long way since”.  I couldn’t agree with you more Drehan, Jem is a real gent and a tribute to our armed forces.  If you’ve not listened to the episode do seek it out and have a listen, he’s a great guy.

Business skills, we all need business skills, yet we are also experts at what we do.  I have with me now author of Business Skills? Don’t be Daft I am a Lawyer!.  It’s Ann Page, thank you for joining us today, Ann.

Ann Page: Thank you for asking me, Wendy, I’m delighted to be here.

Wendy Harris: I’m intrigued, previous lawyer, long career in that field and you saw that particular industry needed some help.  Tell us more about that.

Ann Page: As you have mentioned, my career’s in two halves and I was actually more of a business lawyer, because being an in-house lawyer means you work for companies.  So, I predominantly worked with banks except for one stint for the retailer called Next.  So, you saw lots of business ideas come to fruition and out into the marketplace.

Then my profession has gone through so much change in the last 20 years and it’s getting faster and faster, so about 18 years ago when I came out of there, I wanted to take my business skills, my leadership skills, my management skills and experience out to them.  One of the fun statements or credibility statements is, I’ve trained nearly 7,000 lawyers in that time on these skills.

Wendy Harris: That’s incredible!

Ann Page: I’m a great believer it has to be fun as well and I love the in-person training.

Wendy Harris: Same.  You can replicate some and I think the hardest part for any training is that the people on the training have to be invested in it.

Ann Page: Absolutely, whether they’re in the training room or on virtual platforms, and if they don’t put their screens on, that makes it even more difficult, because the kind of workshops I do are very interactive.  It’s not a question of me telling them what this act says or what this case says, it is about, “Where is your business?  What are your challenges within the particular context?”  It could be resilience, it could leadership, could be having challenging conversations, etc, so it has to be more of a dialogue and more interactive.  Plus the fact I like to make you work in my workshops.

Wendy Harris: This is it.  I was only having this conversation this morning and it is that any recommendations that we make as trainers has got to be because we can see that that change will bring about results.  It’s not about just identifying what change needs to happen, but how can they implement it?  They’ve got to see themselves actually doing it, or it’s just never going to stick.  Of course, if you do that in a fun way, I think it’s way more memorable.

Ann Page: I totally agree, Wendy.  I’m a “how” girl, so I want to know how things are done.  Even in my book I have exercises, so here’s how to choose your name in terms of law firms; do you add legal; do you add solicitor?  These are examples and this is the process, just for thinking it through.  Even on my website, I have complementary exercises, whether it’s personal branding, whether it’s personal qualities as a leader, all sorts of things, so plenty of ways for them to learn how to do things.

Wendy Harris: Exactly, if you go back 30-odd years when I first started, and I’ve been on some really really top-rated expensive training courses, and I’ve come out of there absolutely buzzing because I can see the logic, I can see that that’s going to really make a difference, and then you get back to the office and you go, “How am I going to do that, because it’s not specifically relevant to my business?  How do I make it relevant?”  Then you get stuck, because it was kind of too generic, too flannel.

Ann Page: It goes in the “too difficult” box.  At the end of each workshop or each coaching session, we look at what actions are we going to take, because sometimes you can learn lots and you need to avoid going into overwhelm.  So, pick one or two that you can easily do and then build up into those that might be a bit challenging that you might need some coaching help with.  So, yeah, definitely embedding new stuff.

Wendy Harris: It’s creating a habit, isn’t it?  Do one thing at a time.

Ann Page: Yes, yes.

Wendy Harris: Let’s think about the things that we can do ourselves, because they’re the quicker things to work on.

Ann Page: Absolutely, yes.

Wendy Harris: Prioritise the things that really have to happen as well, even the things that you’ve been putting off.

Ann Page: Absolutely.

Wendy Harris: Make them the must-do on your to do list, else you’re never going to really effect any change, are you, if you’re not going to embrace even the bits you don’t like?

Ann Page: Absolutely, it does take commitment and what was it Aristotle said, “We are what we repeatedly do.  Excellence is not an act, it’s a habit”.  As you said, and it’s something that I believe in, “What can I do on a daily basis or weekly basis?”  We’ve only got to look at all the good stuff on wellbeing and exercise to know that.

Wendy Harris: Yes, definitely.  We’ve had a difficult period, haven’t we, where things have changed.  Our routine has been turned upside down and the way that we work has changed and we’ve all had to evolve and adapt.  It just meant that some bad habits have crept in, haven’t they?

Ann Page: They can do or what we’re hearing now is this desire, with some law firms, to return to the pre-COVID working days, regardless of actually examining what they want to keep or what they don’t want to keep.  For example, an email will go round say, “Everybody back in the office from Monday”, or whatever day they’ve got in mind.  In fact, I’m doing a leading out of COVID workshop on Friday where we’re going through and actually, “What is working for you that can change?  What is not working for you that you want to end once all the restrictions go?  What can you do now?”  We’re going though that process.

Wendy Harris: It’s good to evaluate, not just from a company point of view but also the wellness of your culture for the staff, isn’t it?  There’s lots to take on.

Ann Page: Yes, certainly been a lot of change, a good change.  Certainly, one of my clients is an advocate for mental health wellbeing, does an awful lot in that way and I have seen lots of differences in law firms whereby they are taking these onboard, so we don’t want them to slide back to bad habits.

Wendy Harris: Absolutely.  Whilst all of this is being looked at under the microscope, in actual fact what’s happening is lots more conversation is happening and the right kind of conversation to effect the right kind of change, which I am obviously an advocate of.

When it comes to your day-to-day world then, Ann, I know that you’ve written a few books.  I know that you do these webinars and you help in the law firm.  What would you say conversation means to you to run your business?

Ann Page: It’s a really good question.  One of the skills that I teach nearly on every workshop I do is called Active Listening, because it’s a skill.  We are so programmed as experts to be wanting to provide our expertise that the client or customer has just said, “Hello”, and we’re delivering their solution; so, just actually giving them time to tell their story so that they can feel heard. 

There’s a little exercise I do where in pairs they have to listen for 30 seconds, one listens and then one repeats.  So, it can be fun, some find it easier than others.  Active listening is really important so that’s where I would start.  What is it Stephen Covey says, “Seek first to understand, then be understood”?

Wendy Harris: That’s interesting, because you’ve just made me think about those times where we go networking and we have 30 seconds to sell ourselves and we have so much to say, don’t we?  In actual fact, less is more and I would say that sometimes people need to slow down, than speed up.  I would say that they need to just make one point to be remembered, because if you’re so busy writing something down, you’re trying to remember what it is that you’re writing down, you’ll miss the next point.

Ann Page: Absolutely, and certainly talking to my lawyers who think they demonstrate active listening by writing things down, when in fact or if they sat face-to-face all the client sees is the top of their head.  One of the things is once they’ve told the story, then go back and say, “There’s some points I’d like to capture, can we just revisit them?”  That’s one way.

Wendy Harris: Those that are listening that are in a sort of sales role, and I know a lot are in the sales and marketing role in the audience, would say that actually active listening whilst yes, it is a fundamental key to getting on with and building those relationships, it’s even simpler than that, do you think, than it is just about making sure that everything that you do is about the customer.

Ann Page: Yes, you have to be customer-centric or client-centric.  It’s easy to say, “What does that mean?  That’s why I started with active listening, because I can’t help you out.  I can make educated guesses and be right maybe 90% of the time, however whoever’s coming to talk to me about their business challenges wants the space to talk to me first.  So, I must listen before I can say, “Well, actually I can help here”, or, “We can do this”.

Wendy Harris: Yes, you’ve got to really understand, or assumptions are made, aren’t they, and that can really get you into hot water?  If you make an assumption and there’s nothing that that’s based on, then you have to sometimes just use your gut instinct as to what they’re alluding to as well.

Ann Page: Certainly, in terms of questions without trying to put them on trial, you can use the five wives and one husband, “What, Where, When, Who, How, Why”.

Wendy Harris: I haven’t heard that phrase for such a long time, Ann.  I’ve always referred to them as the Bible, the Bible open questions.  So, if you think of the Bible.

Ann Page: Five wives and one husband.

Wendy Harris: I like that.  Probably get on better with four other women to help me out!

Ann Page: I couldn’t possibly comment!  The caveat I would say is that with a why question, you will generally get a justification, “Why were you late?”  “Because the train was”; just bear in mind.  The others, “What?”  “How would we do that?”  “What does that mean?”  Those kind of questions open up, as you know.  From a sales point of view, I am sure they’re embedded, however you call them, into your psyche, Wendy.

Wendy Harris: “Why” can be opinionated, can’t it?  It’s very opinionated, yes.  There’s less you can do about that opinion rather than be factually based, so how are you backing that up?  It’s all about taking control, isn’t it, and I suppose it’s about taking control of the conversation back, that when I say to people we don’t work with scripts, we don’t have sheets of paper that are written out step by step to ask a question; because sometimes the other person doesn’t see what that script is, hasn’t got a clue what questions you’re going to ask, will offer up more information than you’ve asked, because it naturally leads for them and then you’re off script, aren’t you? 

Certainly those five wives and husband, I am going to start using that, Ann, now.  Those fives wives and a husband, if you order them cleverly, can be those leading questions as part of that customer journey to incorporate that active listening.

Ann Page: Absolutely, and to remember, I guess, whichever professional background you’re in is, yes, the clients/customers want results; they also want to enjoy the experience, and in fact my last blog was on this.  They want to enjoy it now, so that has been a great change.

Wendy Harris: Yeah.  There’s been an interesting article that I’ve read on LinkedIn that was produced by LinkedIn, so I can’t imagine that it’s not credible sources, and it was talking about a journey that whilst there is still a place for businesses to go out to customers to encourage them to buy from them, in actual fact it’s a fairly even split now, that half of the market just does not want it any longer.  Now, that used to be a much higher percentage, you’d be sitting at about 20 to 25% that just really didn’t like being approached, and that is now sitting at about 53%.  So, in actual fact, it’s swung in favour of a majority; they don’t want to be approached.

So, if you are using outreach in any way shape or form, you’ve got to be really smart and succinct with how you convey your messaging and come across in your conversational marketing or just your pure conversations.

Ann Page: I agree, and it goes back to knowing your clients or the client base that you want to attract, knowing what products or service, particularly in the legal field, that they need in a business context, and what you’re going to provide yourself, what you’re going to introduce them to, how to engage them on lots of different levels.  Certainly the legal profession hates being sold to.

Wendy Harris: Yes, the legal profession, I’m going to come onto this, because I know this is something that you help them with; they have an awful lot of big posh words, don’t they, Ann?  Then can leave whoever needs it a little confused as to why they should have it in the first place, or it becomes too complicated to unravel.  What’s your view on that?

Ann Page: There has certainly been a drive over the last few decades to simplify the language.  Some of it’s set out in, if you like, the statutes, so it is trickier.  At some stage, some of the technical language is going to be used and IT has more technical terms.

Wendy Harris: I was just thinking, “IT”.

Ann Page: The lawyer is the interpreter and if I am trying to explain neurolinguistic programming, NLP, then it’s up to me to explain that in as simple language as possible and the same for a lawyer, the same for an architect.  Whoever it is, you have to use the client’s language where possible or at least guide them in stages, so they’ve got a platform of knowledge for you to introduce these complicated terms.

Wendy Harris: I think it is about making it relatable, isn’t it, to real life scenarios?  And I think that lawyers, solicitors, legal, finance, I would say that it’s what I would class as white-collar workers, tend to get wrapped up in the jargon, don’t they?

Ann Page: Certainly, I’ve seen a vast difference, Wendy, however, the last 18 years I’ve not been employed in businesses.  There was certainly a drive when I was Head of Legal at the Co-operative Bank, we certainly wanted it in everyday language and certainly what we call private client, those are the consumers, want it to be in everyday language, because otherwise we’re not going to engage them.

Wendy Harris: Absolutely, so all of this unravelling the jargon is all about being able to identify ways of promotion really, isn’t it, and in communication, conversation it’s going to be key?  What’s the biggest example or a story that you can think of that really proves the point?  Have you got any anecdotes?

Ann Page: I have an anecdote about an important conversation that changed my life, so if I share that, then you can decide whether that hits the mark and if not, I’ll think of another one.  The context of the conversation was I was at Leeds Polytechnic doing my law degree.  The way we were taught criminal law was the lecturer came in, opened his book and read to us, so you can imagine I was at the back of the class.

That did not engage us, so if I fast forward to the exam and I’m sat in the criminal law exam, must have been full of jargon, I think, “I don’t understand this”, and I came out, I just walked out because I thought, “I’m not sitting here”.  I was fine about it but the people behind me just went overboard a little bit to make sure I was okay.

What it did do was made me think, did I want to be a lawyer; did I not want to be a lawyer?  Because I actually left school with no O’ Levels.  The reason I started the journey to become a solicitor was I got an A in A Level Law at a business college.  I’m thinking, “Do I want to do this?  Do I not want to do this?  I don’t know what I want to do”.  I was in a departmental store when I bumped into my sister’s teacher, who was a family friend and she grabbed me.

Wendy Harris: By the scruff of the neck.

Ann Page: By the scruff of the neck, yanked me towards her, and I’m quite little, so when nose-to-nose, looking at me, and she looked me in the eye and said, “Promise me, Ann.  Promise me you will go back and complete your degree.  Promise me, promise me”.  I just thought, “Okay.  Okay, I’ll go back”.

I thought, “Wow”, I mean my parents were just, “Whatever makes you happy”.  Christina was so passionate about fulfilling my potential, I guess, finishing my degree, and it did two things for me.  It gave me a lifelong love of learning new things, whether that’s about the law, about communication, about business, I just loved it.  Secondly, in thinking about specific conversations, it reminded me that my senior contract manager said something about my leadership and management style, and it’s on my LinkedIn profile, I just want to read it to you because it follows through.

It says, “Ann is very focused and successful in achieving the goals she sets.  Really caring about those whom she works with and is keen to ensure that they learn and progress to the best of their abilities”.  So, Christina’s passion for me to finish my degree, my staff got developed whether they wanted to or not.  So, they loved me afterwards and have thanked me afterwards, maybe not so much at the time.

One of the great things about being my age is I can look back and join the dots a bit, whereas for the young lawyers that I help, I am saying they are looking forward to possibilities, which you and I can look back on.  So I just thought, I would never have connected those dots if you hadn’t asked me to do this conversation.

Wendy Harris: I think what’s instrumental there is that almost that passion was like a spear that Christina’s come at you with a spear, and you’ve took it and that hit a spot and now you’ve got to take that spear out.  To some degree, you’re going to be in a place of questioning, because you’d already thought that you’d made a decision that you weren’t going to be doing it, and now you’ve got to readdress your thinking, so you’ve got to heal really before you can go on and do that. 

That somebody has given you that oomph of energy to do and then you’re still carrying that spear into your next role to go, “Who’s next.  It happened to me, now I’m going to get you”.

Ann Page: Yes, please line up, form an orderly queue to the left!

Wendy Harris: Isn’t it wonderful that you’re transferring that energy, whoever she’s touched has touched you, and you’ve gone and touched them.  If you think again about some of those people that have now thanked you, because let’s face it, when we’re in teaching mode or we’re in learning mode, it can be a little bit like we go into being children, don’t we, and we don’t want to listen to mum and dad always because we don’t always want them to be right all of the time? 

Certainly, if you were to go back and have conversations with those people that have come through, I wonder how many people they’ve now touched.  That’s the legacy.

Ann Page: I would hope that they touched lots of people I wouldn’t know, and I’d like to think so.  I’ve been very lucky over the last 18 years; I’ve collected lots of testimonials.  A little bit more about what they do with it I suppose to where they’ve taken it, but it would be nice.  That’s a lovely thought to think that they’re taking it elsewhere.

Wendy Harris: I’m just going to say now, if you’ve worked with Ann Page, do get in touch with the show.  I want to know what effect she has had on you so that we can shout about it, please.  That’s what we all secretly want to do when we’re looking to develop ourselves to be the best we possibly can be and the change that we want to affect in our lives, isn’t it?

Ann Page: It is, and you summed it really well, Wendy.

Wendy Harris: That’s a really, really powerful story to say that those years ago — so glad she got you by the scruff of the neck.

Ann Page: Just in this departmental store and all I could remember was, “Everybody must be looking at me”.  I’d be 20 and I’m thinking, “OMG!”  I probably said it out loud; well, internally, I wouldn’t have sworn in those days!

Wendy Harris: How long did it take for you to get back and do your law degree?

Ann Page: I did another year, so I had four years as a student.  What can I tell you; it was great!

Wendy Harris: Did that previous three years apply you in the last year, or was it that effect?

Ann Page: We did the degree at Leeds Polytechnic it was an LLB, so it was an external one, so the only way you could achieve it was by exams.  So, because I had walked out, I had to then retake the whole year and do all the exams again.

Certainly, there’s a group of young lawyers that I mentor and they’re all talking about, did they get a first or they’re counting up their points; we never had any of that discussion.  I just came out with a degree and a great time!

Wendy Harris: Yes.

Ann Page: What’s a first?  I then went on into industry more as a graduate, into a bank, and then I took my training contracts with the legal department there and as I say the rest is history.

Wendy Harris: I’m so glad, because you’re now here telling the tale; an inspiration to others who maybe they’ve started their journey and they need a quick shift of steer.

Ann Page: A Christina touch.

Wendy Harris: Yes.

Ann Page: They want me to grab them by the collars.

Wendy Harris: If you need shaking down.

Ann Page: Nose-to-nose!

Wendy Harris: Yeah, if anybody’s up for a bit of nose-to-nose, then how is the best place for them to get in touch with you, Ann?

Ann Page: My website is Yorkshire Courses for Lawyers.

Wendy Harris: That’s brilliant.  Thank you so much for sharing with us today, I’m sure there’ll be lots of people that will enjoy listening to that anecdote; I really appreciate you sharing it with us all today.

Ann Page: You’re very welcome, Wendy.

Wendy Harris: What do you think?  Will you be thinking about jargon differently now?  A turn of phrase and the language we use seriously influences our conversations and the outcome.  This was a lesson I learned very early in my career, one of the top tips when working with clients today for me.

Let’s carry the conversation on, shall we?  If you’re in the legal profession, get in touch with Ann as it’s a specific skillset.  For anyone else, I’m here to help.  You can grab a copy of Ann’s book: Business Skills?  Don’t be daft I am a Lawyer, on our website makingconversationscount.com under Guest Offers and Resources.  You’ll find lots of other tips, tricks and downloads there for you too.  Join me again next week.

 

 

HOW TO CONTINUE MAKING CONVERSATIONS COUNT…

We don’t want the conversation to stop there!

All of our listeners are important to us, so we would love it if you can connect with Wendy on LinkedIn and send her a message with your favourite episode!

BROWSE ALL EPISODES

paula senior YMCA

Episode 1 – Paula Senior

In our first episode, we speak to Paula Senior from the YMCA. Paula is a fund-raising officer and is currently preparing for the annual Sleepout to raise much needed funds for the night shelter, how covid has stretched them to the limits and how they have risen above the challenges faced by the homeless.

Nat schooler

Episode 2 – Nat Schooler

Can one conversation really influence where you are driven? Nat Schooler

Influence marketeer Nat Schooler joins Wendy as they chat about how important it is to produce strategic content online. Nat spends his time podcasting, writing, and driving across foreign continents for fun. However, their conversation quickly turns to the importance of building relationships with the people you want to work with. Nat places trust as the highest asset everyone should nurture.

Azam Mamujee M Cubed Tax specialist

Episode 3 – Azam Mamujee

In this episode, Wendy is joined by Managing Partner, Azam Mamujee a tax specialist with a voice of velvet.

Azam agrees that conversations count however he explains how numbers can tell a much more powerful story. He has a catchphrase “Give Azam the facts, I’ll save you the Tax”.

Jenny Procter Marketing for introverts bondfield

Episode 4 – Jenny Procter

Jenny Procter – Bondfield Marketing

Making Conversations about Marketing for Introverts Count

Let us introduce you to Jenny Procter, a marketing consultant and self-proclaimed introvert.

Jenny writes PR and communications for B2B clients and has her own podcast show, and she discusses issues around running her own business as an entrepreneur.

Andrew Deighton team coaching

Episode 5 – Andrew Deighton

Andrew Deighton – Team Coaching. Making Conversations about Teams Count. We are joined by Andrew Deighton today, who helps build and develop high-performing teams through strategy and processes in today’s remote working world.

Wendy has worked with Andrew in a second business through mentoring and knows firsthand how his advice relates to many aspects of running a business.

Nicky Pattinson sales expert public speaker

Episode 6 – Nicky Pattinson

Nicky Pattinson – Leading Sales Authority & Public Speaker. Making Conversations about Personality Count. Nicky Pattinson speaks the Truth in all she does! A northern lass who traded on the markets at the beginning of her career, similarly to your host. Now, Nicky has a best-selling book “Email: Don’t Get Deleted” and her own YouTube channel NICKYPTV.

Buckso Dhillon Wooley

Episode 7 – Buckso Dhillon-Wooley

Buckso Dhillon-Wooley – Actress, Speaker & Business Coach. Making Conversations about Self-Belief Count. A true diamond, Buckso is very much aligned with herself and the many facets of her own personality.
As an actor, speaker and coach her mission in life is to help people connect with their higher self.
Being aligned with yourself on a spiritual, physical and emotional level allows you to shine brighter in everything you touch.
Buckso Dillon-Whooley is a well known Actress, who has starred in Disney’s recent remake of Aladdin and is a long-standing actor on Coronation Street with appearances on many UK TV shows.

James Daniel Copywriter

Episode 8 – James Daniel

James Daniel – Copywriter
Making Conversations about Copywriting Count
Joining us in this episode is copywriter James Daniel.
He describes himself as ‘That old guy who writes copy – you know, the beardy one with glasses.’
We should point out there could be other old guys with beards and glasses out there!
It’s easy to like James’ style of writing because he’s a conversationalist who realizes that people don’t speak geek or tech.

Henny Maltby Digital marketing agency

Episode 9 – Henny Maltby

Henny Maltby – Digital Marketing Agency, Pink Elephant Media. Making Conversations about Digital Marketing Count. When the Pandemic hit in early 2020, Henny Maltby turned to her husband as they both realised their business was going to change forever. Offering online marketing to large corporate businesses who cut budgets left a hole to fill. By opening the conversation up with local businesses, it was obvious what the next chapter would be for them at Pink Elephant Media…

Kim Walsh Phillips

Episode 10 – Kim Walsh Phillips

Kim Walsh Phillips owns Powerful Professionals, a business that helps empower entrepreneurs to turn clicks into cash and identifying the superpowers in others so they can fly high. Kim is an expert in social selling strategy.

Amelia Thorpe Wellbeing coach

Episode 11 – Amelia Thorpe

Amelia Thorpe – Mental Health Wellbeing Coach. Making Conversations about Mental Wealth Count. Meet Amelia Thorpe, founder of Wellbeing 360, who talks to Wendy about how important it is to give equal priority to our mental and physical health. Listening to Amelia’s story will bring a beacon of hope that we can all take charge of our own conversations which will give us back the control that slips sometimes when times are tough. Amelia is a wellbeing counsellor.

John Attridge capacity business

Episode 12 – John Attridge

John Attridge – Guiding Businesses to Reach their Full Potential by Tapping into Spare Capacity

Making Conversations about Capacity Count. John Attridge, owner of BBX turns spare capacity into value for many businesses. When you listen to John you just know there is a bigger story to this guy as his accent gives it away!
John has successfully built a business network and community to help people fill spare capacity and exchange services. It is a brilliant concept and if you’ve not come across it before yet in touch with me and I’ll tell you more. Using the BBX community helped my own business through the lockdown and has provided such a lot of support and new relationships.

Clara Wilcox return to work coaching for parents

Episode 13 – Clara Wilcox

Clara Wilcox runs The Balance Collective, Specialising in Return to Work Coaching for Parents. Making Conversations about Returning to Work Count! This is a conversation that every Mum will resonate with, juggling home and work is not simply a balancing act but a superpower!

Clara recognized through her own personal journey that the right support for Mum’s returning to work was only available from the employer’s point of view. This causes a biased approach and is not always helpful in an emotive decision-making process.

dr ivan misner bni networking

Episode 14 – Dr Ivan Misner

In this episode, Ivan and Wendy explore how conversation is the foundation of all growth and learning. How times have changed, looking back and also predicting our future generations experiences, yet communication will still be the underpin even it how that looks has changed.

Janine Coombes marketing coach

Episode 15 – Janine Coombes

Google has recognised this lady as the #1 marketing coach and her video series mixes humour with key messages, it is the lovely Janine Coombes. Janine is a marketing coach for personal brands.
In this episode, Janine and Wendy share how using the right language influences the conversations we have and how it affects our results.

Lizzie Butler presentations coach

Episode 16 – Lizzie Butler

Making conversations about presentations count! Delighted to introduce Lizzie Butler, owner of LB Communications, who met Wendy at a local online networking event and immediately hit it off. Lizzie helps you to grow your business through personal development training and how to achieve brilliant communication.

Jem hills inspirational speaker

Episode 17 – Jem Hills

Making conversations about Bullying count. Jem Hills is an inspirational speaker, trainer & performance coach.
Talking to Wendy in this episode is ex-marine Jem Hills who you might find it hard to believe was affected by bullying and a lack of confidence. As a release Jem discovered Northern dancing and practiced as a bedroom activity that later led to an accidental release of freestyle dancing at a competition. The dancing-built resilience and the foundations for the training to complete the Mud Run and onto his Elite Special Forces career.

Peter howard graphic design

Episode 18 – Peter Howard

Peter Howard runs a design studio that is ranked in the top 100 in the country and was responsible for the WAG brand. Having known Peter and his team for many years, Wendy has heard lots of his stories but knew there would be one she had not heard before.

Taz Thornton & Asha Clearwater business coaches

Episode 19 – Taz Thornton & Asha Clearwater

Making conversations about partnerships count. In a Making Conversations Count first, we are joined by two dynamic guests in this episode. Both Taz & Asha provide business coach services in different areas. Joining Wendy chatting about all the elements that make up a great debate. You are not going to want to miss the observations with Taz Thornton and Asha Clearwater around questioning, opinions, debate and discernment that makes for wonderful colourful conversations.

Vicki Carroll O'Neill

Episode 20 – Vicki Carroll (formerly O’Neill)

Vicki works with entrepreneurs, small business owners and executive leaders who are stuck in their business and need someone as a partner to coach them to their next level of success. Vicki offers growth marketing consultant advice, strategy plans & also organises in-house marketing teams.

heidi medina business coach

Episode 21 – Heidi Medina

This episode contains one of our most important conversations, so we’re definitely going to make it count!
Wendy Harris brings Heidi Medina into the conversation today, who opens up the conversation about abuse she has encountered.
She’s a Linkedin expert and business coach who is the exact opposite of the classic ‘my way or the highway’.
Whether you meet Heidi online or in person she is the same.

Niraj Kapur online sales coach

Episode 22 – Niraj Kapur

In this episode, Wendy is joined by Online Sales Coach Niraj Kapur from “Everybody works in Sales” a business that helps companies with their sales processes.

Steve Judge paralympian motivational speaking

Episode 23 – Steve Judge

A life-changing accident that almost claimed a life but actually birthed a mindset shift.  Making conversations about speaking count!

Imagine losing your limbs in an accident.

That’s a real human test.

Most people would fall into one of two camps.

Feel the loss, and struggle to overcome it, before essentially accepting your ‘job lot’ and just becoming a bit angry.

Many would. And they’d be forgiven.

Then there are others, who would not let it defeat them, or define them.

Steve Judge is definitely in the latter of the two camps.

Nikolas Venios the ideas agency

Episode 24 – Nik Venios

We reflect on how this business man helped his poorly mother solve a household challenge which led to a career of making conversations about ideas and innovation count. We will all eventually lose our parents. Sadly, it’s a part of life. Not many of us have to suffer that loss at the tender age of just six. We couldn’t think of a nicer guy to help us with our goal of making conversations about ideas count. Truly, if anyone can hold a conversation about ideas, it’s Nik Venios of the Ideas Agency. Did you know that NASA has a genius test? During this episode, you’ll find out all about this, and the fascinating stats surrounding it.

Jonny cooper hates marketing

Episode 25 – Jonny Cooper

Most business owners hate marketing. That’s probably because they don’t understand it. Someone who does get marketing is Jonny Cooper, and even he can’t stand it! In fact, he despises it so much, he built a business around it. Welcome to Jonny Hates Marketing! This week we’re making conversations about messaging count. Messaging is so important to get correct. Your entire marketing voice depends on it. That’s why you need to listen very carefully to Jonny Cooper.

Wendy Harris telephone trainer how to sell over the phone

Episode 26 – Wendy Harris

Wendy Harris is an expert telemarketer, who has years worth of experience in cold-calling and doing it right. Now a podcast host, Wendy shares her story and how she became an advocate for making conversations count!

Will Polston Make it happen

Episode 27 – Will Polston

Making conversations about wealth….and Clubhouse….count! Paying it forward. Acting from a position of generosity and giving within the law of reciprocity. We’re talking to Will Polston.

Ray Blakney Live Lingua

Episode 28 – Ray Blakney

Making conversations about language count… Ray Blakney is the CEO And founder of online language school Live Lingua. Can you speak another language other than your native tongue? Wendy admitted to the “Making Conversations Count” team that she doesn’t, and we can’t help but feel she’s definitely not alone.

Many Ward write my book cuddle monster

Episode 29 – Mandy Ward

Mandy Ward is a book mentor, helping people to write their own books under the company ‘Write my book’. Mandy is also an author herself, including the popular children’s book ‘The Cuddle Monster’.

Sarah Townsend copywriter survival skills for freelancers

Episode 30 – Sarah Townsend

Sarah Townsend is a freelance copywriter and best-selling author of the book ‘survival skills for freelancers’. In this episode, we discuss the importance of conversations in the freelance world, and how things can lead to many opportunities…

Paul Furlong visual branding advertiser videographer

Episode 31 – Paul Furlong

Paul Furlong is part of Opus Media, producing TV advertising, videos, and photographs for businesses. He knows a thing or two about visual branding, and is considered a advertising guru!

Masami Sato founder B1G1

Episode 32 – Masami Sato

Masami Sato set up the B1G1 initiative. Helping businesses to do good by giving back. When was the last time you gave, freely Not for tax reasons. And not because you felt awkward at a raffle. We could all always do more.

Ann Hobbs Forward thinking publishing

Episode 33 – Ann Hobbs

Ann Hobbs helps people to self-publish their books with Forward Thinking Publishing. She is also a coach and author of her book ‘Kick ass your life’, helping people to push through adversity.

Kim-Adele Platts Career development coach

Episode 34 – Kim-Adele Platts

Kim-Adele Platts, Career Development Coach. Making Conversations about Leadership Count! If you don’t believe in yourself how do you expect others to? This was a question and topic that surfaced during this powerful and insightful conversation with Kim-Adele Platts.

Marina Hauer branding specialist for coaches

Episode 35 – Marina Hauer

Marina Hauer is a branding specialist for independent coaches. Are you using three different brand ‘voices’ in your marketing efforts? We’re making conversations about branding count!

David Smith MBE paralympian

Episode 36 – David Smith

David Smith MBE is a Paralympian in the sport Boccia. Do you know what Boccia is? David tells you in this episode all about the most inclusive Paralympian sport that helps people with their independence.

Graham Nash accountant

Episode 37 – Graham Nash

Graham Nash, BusinessWise Accountants, has worked in many fields over the years and the one common denominator has been helping business turnaround.

Ian Genius sales coach

Episode 38 – Ian Genius

Ian Genius is the sales coach to help you gain confidence in sales. His Ingenious technique helps clients see the value of your best package to COMMAND a higher price.

Jennie Erikson voice over artist

Episode 39 – Jennie Eriksen

Jennie Eriksen is a voice over artist, her company name is Lovely Voice. She helps her intended listener to learn by being able to bring characters to life.

Stella Da Silva employability trainer

Episode 40 – Stella Da Silva

Stella Da Silva talks about vocations in this episode, as a specialist employability trainer she shares her insider knowledge.
What skills do you need to be employable?

Hypnotist Jonathan Chase

Episode 41 – Jonathan Chase

Look into my eyes! You will feel very sleepy! You guessed it, we’re having one of our many conversations that count with hypnosis star Jonathan Chase.

Brynne Tillman social sales link

Episode 42 – Brynne Tillman

Brynne Tillman is a social selling expert. Her company ‘Social Sales Link’ teaches the importance of connection for selling on LinkedIn and other platforms.

Ruth Driscoll

Episode 43 – Ruth Driscoll

Ruth Driscoll supports people through toxic relationships. Her company the ‘life liberator’ takes her personal experiences to help others.

Rob Begg mindset coach

Episode 44 – Rob Begg

Rob Begg is a results based mindset coach to business leaders & teams. In this episode, he talks about your ego and self-limiting beliefs many of us hold.

Dan Knowlton video advertising

Episode 45 – Dan Knowlton

Dan Knowlton and his brother Lloyd run Knowlton – a social media and video advertising company who create unique, funny content to stop the scroll.

Sudhir Kumar

Episode 46 – Sudhir Kumar

Sudhir Kumar is an expert in social selling to grow your business, he’s written a book ‘Being Human: Marketing & Social Selling in a Digital World’.

Joe Chatham networking

Episode 48 – Joe Chatham

Joe Chatham set up USA 500. It’s an exclusive member-based organization focusing on sharing his expertise in marketing relationships and networking.

Hear what people are saying about the show

I love this podcast. The guests you have on all bring something new to the conversation and definitely thought-provoking.

Sometimes this means I change something I do, or something I would say, and other times it’s a real opportunity for reflection.

Thanks for sharing your guests with us Wendy, the podcasts are brilliant.

Paula Senior

I always enjoy listening to Wendy’s Making Conversations Count podcast and admire her talent for drawing out people’s stories and getting to the heart of things for finding out what makes them tick.

We all have pivotal moments and Wendy manages to find the right parts, showcasing the reasons why someone is who they are.

It’s those details that we connect to and come to more understanding of why people do what they do.

Heidi Medina

Love this podcast series. It’s a great idea to have a theme of ‘pivotal conversations’ and the variety of guests from massively different backgrounds keeps it fresh and interesting.

Wendy is a natural host and makes people feel at ease to share their stories.

Andrew Deighton

If you never want to miss an episode, subscribe to our newsletter.

For weekly email reminders, sneak-peeks of the best bits before anyone else & useful resources.
Sign me up