Episode 5 - Andrew Deighton

Should we move to Singapore? Making Conversations about Teams Count!

Andrew Deighton – Team Coaching


Making Conversations about Teams Count

Andrew Deighton team coaching

We are joined by Andrew Deighton today, who helps build and develop high-performing teams through strategy and processes in today’s remote working world.

Wendy has worked with Andrew in a second business through mentoring and knows firsthand how his advice relates to many aspects of running a business.

Andrew shares his time at Rolls Royce which leads to his pivotal moment.

This conversation discusses different opportunities and how they can positively affect your business, work/life balance and your family.


Connect with Andrew:




When Andrew was offered a promotion, that was perfect for him, it led to some interesting conversations and thinking about what opportunity looks like in reality…


Listen to other episodes on your favourite platform…

Full Episode Transcript


Making Conversations Count – Episode 5

November 19th 2020

Wendy Harris & Andrew Deighton, AWD Development Solutions Ltd



00:00:00: Introduction
00:01:08: How Andrew and Wendy met
00:01:47: The new world of online conversations
00:02:33: Video meetings expanding the global reach
00:03:32: Some useful tips for hosting zoom meetings
00:04:56: Andrew’s feedback from his online sessions
00:07:42: Andrew’s pivotal moment
00:11:53: Memories of Singapore
00:14:06: How the children coped as expats
00:17:04: The typical day of an expat worker

00:18:23: Final thoughts


Wendy Harris: Welcome to Making Conversations Count, the podcast that shares business leaders’ pivotal moments to help aspiring entrepreneurs.  Today, I’m excited because I have Andrew Deighton here with me.  I met Andrew about three years ago, and he has actually helped me in my business, so I know that I’ve had a couple of pivotal moments just off the back of meeting Andrew; so, it was great to be able to ask him to come on the show and share his with you too.

So, Andrew, welcome to the show.  Thank you so much for joining us.

Andrew Deighton: Thank you, thanks for asking me.

Wendy Harris: I know that we’ve known each other for a while.  Tell each other what you do and how we first met.

Andrew Deighton: I run a training and development business now, so particularly focussing on helping businesses to build high-performing teams; and now, the situation we’re in, remote high-performing teams.  And, I also help businesses who may be a bit bigger who need some outsourced training and development support, so putting strategies and processes in place around developing their people and their teams and their organisation.

So, we first met when I volunteered to do some work with Staffordshire Chamber as a mentor, and they introduced me to you and Colette and we started having a few business mentoring sessions.

Wendy Harris: Absolutely.

Andrew Deighton: The Holiday Inn in Burton!

Wendy Harris: The Holiday Inn and their cappuccinos, yes, because Colette is also known as my work wife for the sales and marketing workshops that we were delivering.  We’ve not delivered any through lockdown, and that was purely because we thought that the reason that people loved our workshops so much was the interaction that they get in the room.  So, this remote working thing really has changed.

How has the conversations that you’ve been having with delegates, you know, training online, how have they changed?

Andrew Deighton: Obviously, it’s different.  I think it’s useful if you do get the chance to meet someone face to face first and then take it offline, but obviously that’s fundamentally changed now.  So, I ran a webinar session two days ago actually, and strangely, and I don’t know why, but most of the delegates were from Malaysia; so, it just opens up that properly global thing without having to leave my office.

And, it’s just bizarre.  I don’t know why it was or where it came from, but I advertised it on LinkedIn and Eventbrite and most of the people there were from overseas, rather than the UK, which was just strange.  It’s really opened things up; the potential.

Wendy Harris: Yeah.  There’s something happening in Malaysia that maybe there’s a skill shortage, they haven’t got anyone they can call to, and I know that you’re very active on social media in telling people what you do and how you do things.  You do lots of video, which I think is great for connecting with people, so maybe that’s why your global reach has boomed?

Andrew Deighton: I try to vary things and see what works and what doesn’t work.  Lots of us are learning, you know; we’ve had to shift.  I’ve not shifted what I do or what I want to do really; I’ve just had to shift how I do it and maybe package things a bit differently with the remote stuff.

I think you can still deliver pretty interactive, pretty good workshops online, particularly with teams who know each other.  Obviously, it’s more difficult if you’re pulling a new team together, but I think if people know each other before and they just happen to have to work remotely, you can still do away days and facilitation and team events quite successfully online.

Wendy Harris: Somebody mentioned to me a couple of days ago that we all need some form of training in terms of how to handle ourselves online, in like zoom situations; looking out for nuances of facial expression, distractions that you may not normally notice.  And I know myself, I’ve done it, I’ve fallen foul of it, but also I’ve noticed it in team sessions that I’ve run as well.

And I think it’s that difference; I think it’s perhaps why I love the phone so much.  You don’t necessarily need to see all that body language; it’s all about coming out in the voice, isn’t it, as to what you do?

Andrew Deighton: And, I think when you’re delivering through zoom or something, it’s about trying to remember that when you’re talking, to look at the camera.  The temptation is to either look at yourself, or look at the person you’re talking to, which you would naturally do.  But, if you’re looking at the person that you’re talking to, then you lose the eye contact, because the camera doesn’t see you.

Wendy Harris: That’s strange, isn’t it though, because that eye contact through the camera means that I can’t keep an eye on what your responses are to what I’m saying?

Andrew Deighton: Exactly.  It’s kind of, you have to imagine you’re sort of a TV presenter and just imagine you’re talking, if you’re doing a group session, imagine you’re just talking to one person.

Wendy Harris: It’s almost that, pretend you were on the phone so that you don’t get distracted as well by other things going on, isn’t it?

Andrew Deighton: That’s a good technique actually, yeah.

Wendy Harris: Yeah.  So, I know that you mentioned there as well that getting people to perform, whether they know one another or not, online can be difficult.  There have got to be some success stories as well.  What sort of feedback have you had from the deliveries that you’ve been doing?

Andrew Deighton: It’s been really positive actually so far.  Things have progressed quite a lot as well, so I think people like short, sharp sessions.  They appreciate that, because we spend so much time, a lot of us, on zoom, and it’s back to back, you know, 12.00pm to 1.00pm, and then 1.00pm to 2.00pm.  I think the danger is people just don’t leave themselves gaps.

So, what quite a lot of people suggest is running things from sort of five or ten past the hour to five or ten to the hour, rather than hour-long sessions, and it just gives people that ten-minute break in between to get their thoughts together, go and grab a drink, and so on.  So, I think you’ve got to think, and people appreciate that.

If you put the thought into how you’re delivering and what the impact is on people, they really appreciate it, because the vast majority aren’t like that; so, if you’re thinking about it, they appreciate it and they appreciate it more.  And then, just again trying to build in interaction, whether that’s just through encouraging people to answer things in the chat box or polls, or the whiteboard feature, things like that.

So, people appreciate that and give good feedback based on that interactivity; it’s not just about putting slides up and a little picture of you in the corner, and then just talking through slides; that’s not what people want now.

Wendy Harris: I hear exactly what you’re saying there, Andrew.  I mean, the sessions that I run, I always say, “Right, I’d better introduce myself and tell you what we’re going to be doing today”, and you can see all the microphones go red with a line through, because they’ve put themselves on mute.  And I’m like, “So, the first thing I’m going to say to you is, unmute yourselves, because you’re going to be involved.  I want you to be asking questions.  This is your session; it’s for you, not for me”.

It is interesting how the difference, I think, in expectations that you find that it’s not very refreshing when people put themselves all on mute, is it?

Andrew Deighton: As well, if they don’t have their video.  And, I know people have reasons for not putting their video on and that’s fine, but it makes it really difficult then to judge.  You know, you’ve got 20 little squares on the screen; you are just trying to judge the reactions, but if there’s no video as well, it’s just really, really difficult.

Wendy Harris: That’s the art of presenting, as well as being engaging, isn’t it?  And I think this is why Making Conversations Count, I’m so passionate about it, is because it’s got to be a two-way street.  You can give, but you also need to receive, so it’s that speaking and listening that’s really important?

Andrew Deighton: Absolutely, really important, yeah.

Wendy Harris: Everybody that comes on the show, I always ask them to have a think about one conversation that created a turning point, and we’ve been calling it their “pivotal moment”.  And, one thing that’s become clear is that a lot of people have more than one.  So, Andrew, have you been able to think of one?

Andrew Deighton: Yes.  It actually goes back to 2007, so it’s quite an old one.

Wendy Harris: Okay.

Andrew Deighton: It’s when I was working at Rolls Royce.  So, I started at Rolls Royce when I was 18 and worked there for 26 years, so I was actually in the marine business.  So, I was the Head of Employee Development for the marine business in Rolls Royce.

My boss called me in one day and he said, “We’re setting up a new business unit; would you be interested in being the HR Director for this new business unit?” and I’d sort of got a mix of HR background and a mix of training and development background, so I sort of swapped between the two, and yeah, it was a big promotion for me.

So, I said, “Absolutely, yeah, thank you for asking me”, but it was brilliant; from a career perspective, it was just superb.  So, that was all great and then he said, “But, it’s going to be based in Singapore”.  So, that kind of put a bit of a different twist on things, because my wife was working; I’d got twin girls at home who were 11 at the time and my son was 5.  So, I said, “Yes.  I’d better just check at home first before I ‑‑”

Wendy Harris: It’s not just my decision?

Andrew Deighton: Yes.  So, that was really quite a fundamental point.  So then, I went home and had a chat with Jo, my wife, and my fundamental thing is around opportunity, so we said it was for two years initially; two years just goes like that; let’s do it, let’s go for it.

So, I went back and said yes, and then it came to a bit, I guess, into your arena; sales.  So, I had to then sell it to my kids, because the girls had just started senior school, they’d been with the same friends all through school, we’d lived in the same area for all their lives, you know; so, it was going to be a bit of a sales pitch.

So, we went back, and it was very clunky internet in those days and strange beeps and things when you went online and all sorts of stuff, but we pulled up pictures of that part of the world and the beaches and things that we could do and stuff, and started a bit of a sales pitch to the kids really.

I also remember, the thing that sticks in my mind is, when we were showing these pictures, one of my daughters, Emily, she says, “Am I dreaming; is this real?”, so we knew that we’d kind of got them.  So, I accepted it, I started working in 2007 from the UK, just sort of going out there now and again, but then Jo and I had to go out on our sort of look-see visit and find a house and find a school and all that.

There came another bit of another sales pitch really, just to convince Jo that it was definitely the right thing to do.  I think the thing that swung it when we’d got out there, as soon as we landed, it was kind of early morning.  Because of the flight times, you get there about 6.00 am in the morning.  So, we were in the hotel swimming pool at 8.00 am in the morning, in the sunshine, in 30 degrees, and she said, “Yeah, I’d probably manage this for two years”!

So, I’d got a convert there.  And also, the hotel had a happy hour in the evening in the sort of business lounge, which was on the 30th floor overlooking the city, and it was free canapes and wine; so, that swung it as well, I think.  We decided we’d go for it.  We actually moved out in March 2008.  That was the start of our pivot.

Wendy Harris: It’s exciting, isn’t it?  And I think, what you’ve described there as well, even with your wife saying yes to the opportunity from the start and, “Yeah, let’s get the kids on board”, and even then going out to look for the house, it starts to become not just an expectation, but a reality.  It’s bridging the, well it was a good idea, but is this real; is this happening; how is it going to affect me; and then it’s all the uncertainty.

But, what a fabulous opportunity to go out there.  So, what’s your lasting memory of Singapore?

Andrew Deighton: It’s a mix of probably a couple of things really.  It’s the opportunity from a work perspective; it was a proper international role, so the business that I worked in, we had 34 locations across the world, so I was looking after — it was only a small team, but a remote, global team, part of an executive group looking after a 2,000-people business.

So, it was sort of that experience and exposure at that level, and the opportunity to travel for business, which I actually really enjoy flying.  Some people hate it, but I really enjoyed the business travel side that was part of it.

But also, particularly, I think the key thing was from a family perspective for me.  It opened up, for all of us, such an opportunity to experience things that we would never have experienced.  I didn’t know anything about that part of the world at all when we went out there, so we were literally going quite into the unknown.

They call Singapore, “Asia for beginners”, because it’s —

Wendy Harris: It’s really westernised, isn’t it?

Andrew Deighton: Yeah.  So, they drive on the left and you don’t need an adaptor for your sockets, and it’s very western and English and English law and so on.  It’s the opportunities that open up to travel and experience different countries and cultures.  And Singapore itself is just such a mix of cultures.

There are four main cultures in Singapore anyway, but then you bring all these different expat countries and people in as well; it’s a really mix.

Wendy Harris: Pockets of people from home?

Andrew Deighton: Yeah, that whole cultural awareness and customs and getting used to working with different people with a different perspective, and it’s just great.  And for the kids, they went to a school that had 42 nationalities in it in a school of 400.

Wendy Harris: Wow!

Andrew Deighton: And, they’ve got friends now all over the world.  So, my daughter, she was due to be a bridesmaid for a friend in Australia this year, but obviously that’s not happened.

Wendy Harris: Oh, wow.

Andrew Deighton: She went travelling after uni and met five Japanese friends who she’d not seen for five years, and her and her boyfriend, they took them round Tokyo as tour guides, you know.  She hadn’t seen them for five years, but they’d made these friends from all over the world, and just their understanding, I think.  The understanding that they’ve got of different cultures is great.

Wendy Harris: So, you’ve got all of you on the same page, because it’s all unknown to everybody, so you’re all learning together?

Andrew Deighton: As we go, yeah, absolutely.

Wendy Harris: Which, as a family unit, can either make or break you, can’t it, if you’re not careful, let’s face it?  So, fabulous that they were on board, that they embraced it, and look at the knock-on effect that it’s had in their lives as well, being young adults and young children coming through; amazing.

Andrew Deighton: It was tough for them at first, because they were leaving their friends, obviously, particularly for the girls, because they’d got their real roots; so, it was very hard for them, to be fair, to take out.  And, I think social media sometimes is a bit double-edged, because it was very easy to stay in touch, which was great for us, keeping in touch with our parents, but it was easy for them to keep in touch with their friends.  So sometimes, obviously, missing them and stuff, but then we did probably so much more than we ever would have done here, as a family, because we were in a rented house.

We didn’t have the usual, we’ve got to do decorating, and all this sort of stuff in the house, you know.  So we did, every weekend, we tried to go somewhere, you know, just on the island, to visit different things and see different things and go to museums and go out to the pool and go to the park and, you know, probably brought us a lot closer together as a family than we would have.

Wendy Harris: So, from that conversation of, “Can you take on this new role?” and you go, “Yeah”, to, “Can you go to Singapore?”  “Argh!”, it really did have a positive impact, not just on you but on your family and your life?

Andrew Deighton: And then, we had to come back.  And so, the girls actually were easy to bring back to the UK.  Tom, my son, it was really tough for him coming back, because he’d really forgotten the UK, because he’d done basically half his life by then out there, and all his friends were in Singapore really.

Wendy Harris: The opposite adjustment.

Andrew Deighton: Yeah, so he was really easy to take out, but it was really hard for him to come back; so it was really the flipside.  And then, you’re integrating back into the UK.

Wendy Harris: And, I bet he’s kept in touch with lots of people as well, hasn’t he?

Andrew Deighton: Yeah, absolutely.  Again, South Africa, he’s got friends there and Spain and all over the place.  Both the girls have travelled since and Tom wants to work overseas when he can as well, so it’s really opened up all of us, all of our minds.  And, we ended up staying four and a half years; we went for two.  If we hadn’t taken that opportunity, we would never have had all that.

Wendy Harris: Yeah, because it does make you think, “Well, where would I be now if I hadn’t have done that, and where would my family then be if I hadn’t have done all that, now?”  It is that kind of, “What if…?” moment, isn’t it.  And just touching on what you were doing, you know, having a remote team in 34 locations; you’ve been handling remote working for a very long time?

Andrew Deighton: Yeah.  Until recently, you kind of take it for granted or forget it actually.  When I was out there, obviously my working day started at sort of 8.00 am, you know, normal day, but it was really quiet, because I was based out in Asia.  And then, about lunchtime, Norway, Finland, Sweden woke up, lunchtime Singapore time; and then, an hour after that, the UK woke up; and then, five hours after that, America woke up.

So, it was very long days, because you’d be doing calls at 10.00 pm at night at home because of the time zones.  But, you are working properly remotely across lots of time zones, and across lots of different communities as well.

Wendy Harris: A fabulous opportunity and a fabulous story.  Thank you so much for sharing that with us, Andrew; I think it’s incredible.  Anybody wanting to know anything about Singapore, obviously you must be the new tour guide?

Andrew Deighton: We’ve been back twice actually.

Wendy Harris: Have you?

Andrew Deighton: Yeah, we went once for my big 50 birthday.  Jo and I went just to sort of revisit places and see how things have changed; and then, we went last year with Tom for him to have a chance to see what he remembered.  So, who knows when we’ll get back?

Wendy Harris: Wow, who knows?  Maybe you’ll get some invitations?

Andrew Deighton: That would be nice.

Wendy Harris: That would be nice, wouldn’t it?

Andrew Deighton: To be paid to go back would be ideal.

Wendy Harris: We’re not exclusive to Singapore!

Andrew Deighton: No, anywhere will do!

Wendy Harris: I’ll carry Andrew’s bag!  But, Andrew, thank you so much.  If people want to pick up the conversation with you, where can they find you?

Andrew Deighton: Email me.  My email address is Andrew@awddevelopmentsolutions.com, or just connect with me on LinkedIn; look for Andrew Deighton.

Wendy Harris: Well, that’s great.  Thank you so much for sharing again.  Don’t forget to send us your comments; we love to read them and do reply.  So, share this with your friends and family and don’t forget to subscribe.  The link you need is makingconversationscount.studio/podcast.  Thanks so much for listening.  Until next time, bye bye.



We don’t want the conversation to stop there!

All of our listeners are important to us, so we would love it if you can connect with Wendy on LinkedIn and send her a message with your favourite episode!


paula senior YMCA

Episode 1 – Paula Senior

In our first episode, we speak to Paula Senior from the YMCA. Paula is a fund-raising officer and is currently preparing for the annual Sleepout to raise much needed funds for the night shelter, how covid has stretched them to the limits and how they have risen above the challenges faced by the homeless.

Nat schooler

Episode 2 – Nat Schooler

Can one conversation really influence where you are driven? Nat Schooler

Influence marketeer Nat Schooler joins Wendy as they chat about how important it is to produce strategic content online. Nat spends his time podcasting, writing, and driving across foreign continents for fun. However, their conversation quickly turns to the importance of building relationships with the people you want to work with. Nat places trust as the highest asset everyone should nurture.

Azam Mamujee M Cubed Tax specialist

Episode 3 – Azam Mamujee

In this episode, Wendy is joined by Managing Partner, Azam Mamujee a tax specialist with a voice of velvet.

Azam agrees that conversations count however he explains how numbers can tell a much more powerful story. He has a catchphrase “Give Azam the facts, I’ll save you the Tax”.

Jenny Procter Marketing for introverts bondfield

Episode 4 – Jenny Procter

Jenny Procter – Bondfield Marketing

Making Conversations about Marketing for Introverts Count

Let us introduce you to Jenny Procter, a marketing consultant and self-proclaimed introvert.

Jenny writes PR and communications for B2B clients and has her own podcast show, and she discusses issues around running her own business as an entrepreneur.

Nicky Pattinson sales expert public speaker

Episode 6 – Nicky Pattinson

Nicky Pattinson – Leading Sales Authority & Public Speaker. Making Conversations about Personality Count. Nicky Pattinson speaks the Truth in all she does! A northern lass who traded on the markets at the beginning of her career, similarly to your host. Now, Nicky has a best-selling book “Email: Don’t Get Deleted” and her own YouTube channel NICKYPTV.

Buckso Dhillon Wooley

Episode 7 – Buckso Dhillon-Wooley

Buckso Dhillon-Wooley – Actress, Speaker & Business Coach. Making Conversations about Self-Belief Count. A true diamond, Buckso is very much aligned with herself and the many facets of her own personality.
As an actor, speaker and coach her mission in life is to help people connect with their higher self.
Being aligned with yourself on a spiritual, physical and emotional level allows you to shine brighter in everything you touch.
Buckso Dillon-Whooley is a well known Actress, who has starred in Disney’s recent remake of Aladdin and is a long-standing actor on Coronation Street with appearances on many UK TV shows.

James Daniel Copywriter

Episode 8 – James Daniel

James Daniel – Copywriter
Making Conversations about Copywriting Count
Joining us in this episode is copywriter James Daniel.
He describes himself as ‘That old guy who writes copy – you know, the beardy one with glasses.’
We should point out there could be other old guys with beards and glasses out there!
It’s easy to like James’ style of writing because he’s a conversationalist who realizes that people don’t speak geek or tech.

Henny Maltby Digital marketing agency

Episode 9 – Henny Maltby

Henny Maltby – Digital Marketing Agency, Pink Elephant Media. Making Conversations about Digital Marketing Count. When the Pandemic hit in early 2020, Henny Maltby turned to her husband as they both realised their business was going to change forever. Offering online marketing to large corporate businesses who cut budgets left a hole to fill. By opening the conversation up with local businesses, it was obvious what the next chapter would be for them at Pink Elephant Media…

Kim Walsh Phillips

Episode 10 – Kim Walsh Phillips

Kim Walsh Phillips owns Powerful Professionals, a business that helps empower entrepreneurs to turn clicks into cash and identifying the superpowers in others so they can fly high. Kim is an expert in social selling strategy.

Amelia Thorpe Wellbeing coach

Episode 11 – Amelia Thorpe

Amelia Thorpe – Mental Health Wellbeing Coach. Making Conversations about Mental Wealth Count. Meet Amelia Thorpe, founder of Wellbeing 360, who talks to Wendy about how important it is to give equal priority to our mental and physical health. Listening to Amelia’s story will bring a beacon of hope that we can all take charge of our own conversations which will give us back the control that slips sometimes when times are tough. Amelia is a wellbeing counsellor.

John Attridge capacity business

Episode 12 – John Attridge

John Attridge – Guiding Businesses to Reach their Full Potential by Tapping into Spare Capacity

Making Conversations about Capacity Count. John Attridge, owner of BBX turns spare capacity into value for many businesses. When you listen to John you just know there is a bigger story to this guy as his accent gives it away!
John has successfully built a business network and community to help people fill spare capacity and exchange services. It is a brilliant concept and if you’ve not come across it before yet in touch with me and I’ll tell you more. Using the BBX community helped my own business through the lockdown and has provided such a lot of support and new relationships.

Clara Wilcox return to work coaching for parents

Episode 13 – Clara Wilcox

Clara Wilcox runs The Balance Collective, Specialising in Return to Work Coaching for Parents. Making Conversations about Returning to Work Count! This is a conversation that every Mum will resonate with, juggling home and work is not simply a balancing act but a superpower!

Clara recognized through her own personal journey that the right support for Mum’s returning to work was only available from the employer’s point of view. This causes a biased approach and is not always helpful in an emotive decision-making process.

dr ivan misner bni networking

Episode 14 – Dr Ivan Misner

In this episode, Ivan and Wendy explore how conversation is the foundation of all growth and learning. How times have changed, looking back and also predicting our future generations experiences, yet communication will still be the underpin even it how that looks has changed.

Janine Coombes marketing coach

Episode 15 – Janine Coombes

Google has recognised this lady as the #1 marketing coach and her video series mixes humour with key messages, it is the lovely Janine Coombes. Janine is a marketing coach for personal brands.
In this episode, Janine and Wendy share how using the right language influences the conversations we have and how it affects our results.

Lizzie Butler presentations coach

Episode 16 – Lizzie Butler

Making conversations about presentations count! Delighted to introduce Lizzie Butler, owner of LB Communications, who met Wendy at a local online networking event and immediately hit it off. Lizzie helps you to grow your business through personal development training and how to achieve brilliant communication.

Jem hills inspirational speaker

Episode 17 – Jem Hills

Making conversations about Bullying count. Jem Hills is an inspirational speaker, trainer & performance coach.
Talking to Wendy in this episode is ex-marine Jem Hills who you might find it hard to believe was affected by bullying and a lack of confidence. As a release Jem discovered Northern dancing and practiced as a bedroom activity that later led to an accidental release of freestyle dancing at a competition. The dancing-built resilience and the foundations for the training to complete the Mud Run and onto his Elite Special Forces career.

Peter howard graphic design

Episode 18 – Peter Howard

Peter Howard runs a design studio that is ranked in the top 100 in the country and was responsible for the WAG brand. Having known Peter and his team for many years, Wendy has heard lots of his stories but knew there would be one she had not heard before.

Taz Thornton & Asha Clearwater business coaches

Episode 19 – Taz Thornton & Asha Clearwater

Making conversations about partnerships count. In a Making Conversations Count first, we are joined by two dynamic guests in this episode. Both Taz & Asha provide business coach services in different areas. Joining Wendy chatting about all the elements that make up a great debate. You are not going to want to miss the observations with Taz Thornton and Asha Clearwater around questioning, opinions, debate and discernment that makes for wonderful colourful conversations.

Vicki Carroll O'Neill

Episode 20 – Vicki Carroll (formerly O’Neill)

Vicki works with entrepreneurs, small business owners and executive leaders who are stuck in their business and need someone as a partner to coach them to their next level of success. Vicki offers growth marketing consultant advice, strategy plans & also organises in-house marketing teams.

heidi medina business coach

Episode 21 – Heidi Medina

This episode contains one of our most important conversations, so we’re definitely going to make it count!
Wendy Harris brings Heidi Medina into the conversation today, who opens up the conversation about abuse she has encountered.
She’s a Linkedin expert and business coach who is the exact opposite of the classic ‘my way or the highway’.
Whether you meet Heidi online or in person she is the same.

Niraj Kapur online sales coach

Episode 22 – Niraj Kapur

In this episode, Wendy is joined by Online Sales Coach Niraj Kapur from “Everybody works in Sales” a business that helps companies with their sales processes.

Steve Judge paralympian motivational speaking

Episode 23 – Steve Judge

A life-changing accident that almost claimed a life but actually birthed a mindset shift.  Making conversations about speaking count!

Imagine losing your limbs in an accident.

That’s a real human test.

Most people would fall into one of two camps.

Feel the loss, and struggle to overcome it, before essentially accepting your ‘job lot’ and just becoming a bit angry.

Many would. And they’d be forgiven.

Then there are others, who would not let it defeat them, or define them.

Steve Judge is definitely in the latter of the two camps.

Nikolas Venios the ideas agency

Episode 24 – Nik Venios

We reflect on how this business man helped his poorly mother solve a household challenge which led to a career of making conversations about ideas and innovation count. We will all eventually lose our parents. Sadly, it’s a part of life. Not many of us have to suffer that loss at the tender age of just six. We couldn’t think of a nicer guy to help us with our goal of making conversations about ideas count. Truly, if anyone can hold a conversation about ideas, it’s Nik Venios of the Ideas Agency. Did you know that NASA has a genius test? During this episode, you’ll find out all about this, and the fascinating stats surrounding it.

Jonny cooper hates marketing

Episode 25 – Jonny Cooper

Most business owners hate marketing. That’s probably because they don’t understand it. Someone who does get marketing is Jonny Cooper, and even he can’t stand it! In fact, he despises it so much, he built a business around it. Welcome to Jonny Hates Marketing! This week we’re making conversations about messaging count. Messaging is so important to get correct. Your entire marketing voice depends on it. That’s why you need to listen very carefully to Jonny Cooper.

Wendy Harris telephone trainer how to sell over the phone

Episode 26 – Wendy Harris

Wendy Harris is an expert telemarketer, who has years worth of experience in cold-calling and doing it right. Now a podcast host, Wendy shares her story and how she became an advocate for making conversations count!

Will Polston Make it happen

Episode 27 – Will Polston

Making conversations about wealth….and Clubhouse….count! Paying it forward. Acting from a position of generosity and giving within the law of reciprocity. We’re talking to Will Polston.

Ray Blakney Live Lingua

Episode 28 – Ray Blakney

Making conversations about language count… Ray Blakney is the CEO And founder of online language school Live Lingua. Can you speak another language other than your native tongue? Wendy admitted to the “Making Conversations Count” team that she doesn’t, and we can’t help but feel she’s definitely not alone.

Many Ward write my book cuddle monster

Episode 29 – Mandy Ward

Mandy Ward is a book mentor, helping people to write their own books under the company ‘Write my book’. Mandy is also an author herself, including the popular children’s book ‘The Cuddle Monster’.

Sarah Townsend copywriter survival skills for freelancers

Episode 30 – Sarah Townsend

Sarah Townsend is a freelance copywriter and best-selling author of the book ‘survival skills for freelancers’. In this episode, we discuss the importance of conversations in the freelance world, and how things can lead to many opportunities…

Paul Furlong visual branding advertiser videographer

Episode 31 – Paul Furlong

Paul Furlong is part of Opus Media, producing TV advertising, videos, and photographs for businesses. He knows a thing or two about visual branding, and is considered a advertising guru!

Hear what people are saying about the show

Informative, Charismatic and Meaningful Conversations

The perfect companion on a short drive.

As well as an insight into the human character, you’ll learn just as much on how to hack your day-to-day business operations.

In a State Agent via Apple Podcasts


Wendy expresses genuine curiosity about her guests. I felt like we were all sitting around the table for a warm cuppa getting to know each other.

She truly has a gift at listening to her guests and making each conversation count.

As a listener, I left each conversation feeling engaged and connected. I’m looking forward to joining Wendy every week to learn about the pivotal moment in her guests’ lives. Elizabeth Krajewski

Izzy2Wander via Apple Podcasts

Enlightening and fun

One of the most enlightening and fun podcasts out there. Wendy is an incredible host no matter who the guest and I am thoroughly enjoying this podcast. One you must put on your weekly listen list.

JayDa11236 via Apple Podcasts

If you never want to miss an episode, subscribe to our newsletter.

For weekly email reminders, sneak-peeks of the best bits before anyone else & useful resources.
Sign me up